Product Manager - Voice Services

Wire 3 is dedicated to providing affordable, high-speed, and high-bandwidth internet services to households in our local communities. Our mission is to not only deliver the best internet experience in Florida but also provide the exceptional customer care our customers deserve. With cutting-edge fiber optic technology at its core, Wire 3 ensures ultra-fast, reliable connections, minimizing disruptions and maximizing your online experience.  

Backed by private equity, Wire 3 is on an exciting trajectory of rapid growth. We’re actively seeking driven, talented individuals to join our team of passionate and collaborative professionals who share a common vision of excellence. If you’re looking to be part of a dynamic and fast-growing organization, we’d love for you to help us continue delivering industry-leading service to our customers.
 
JOB OVERVIEW 

We are seeking a Product Manager – Voice Services to own the strategy, development, and delivery of Wire 3’s residential and business voice (VoIP) products. This role partners closely with engineering, design, marketing, operations, and customer experience teams to deliver intuitive, reliable, and customer-focused voice solutions.

The Product Manager is responsible for turning customer insights and business goals into a clear, prioritized product roadmap and driving initiatives from concept through launch and iteration. This role is focused on accountability, measurable outcomes, and continuous improvement.

RESPONSIBILITIES: 

• Own and manage the product roadmap for residential and business voice (VoIP) services from concept through launch and iteration.
• Translate customer needs, business objectives, and company strategy into clear product priorities and execution plans.
• Gather, analyze, and synthesize feedback from customers, sales, marketing, and customer support to inform product decisions.
• Develop a strong understanding of customer pain points, workflows, and usage patterns related to voice services.
• Monitor market trends and competitive offerings to guide product strategy and feature development.
• Partner closely with engineering, design, marketing, operations, and customer experience teams to deliver high-quality solutions.
• Act as a central point of coordination across teams to ensure alignment on priorities, timelines, and outcomes.
• Own features and initiatives from ideation through delivery, post-launch measurement, and continuous improvement.
• Drive clarity in ambiguous problem spaces and proactively move initiatives forward.
• Balance speed, quality, reliability, and long-term scalability in product decisions.
• Serve as a primary product point of contact for internal stakeholders and leadership.
• Communicate product direction, tradeoffs, progress, risks, and results clearly and consistently.
• Use data and customer insights to define success and measure product impact.

REQUIRED SKILLS / ABILITIES: 

• Strong product ownership mindset with accountability for results.
• Excellent written and verbal communication skills across technical and non-technical audiences.
• High customer empathy and a bias toward simple, intuitive solutions.
• Comfortable operating in ambiguity and setting clear priorities.
• Ability to manage multiple initiatives simultaneously in a fast-paced environment.
• Data-informed decision-maker who measures success by customer and business impact.

EDUCATION / EXPERIENCE: 

• 3–6 years of product management experience, ideally in SaaS, telecom, or customer-facing platforms.
• Experience working on products involving voice, communications, or customer interaction flows preferred.
• Familiarity with customer experience tools, CRM platforms, or contact center technologies is a plus.
• Exposure to AI-enabled features or automation in a product environment preferred.
• Experience working in or alongside an ISP or connectivity-focused business is a plus.

BENEFITS:

• Competitive Salary
• Company-paid premiums for medical, dental, and vision insurance for you and your dependents
• Dynamic environment with diverse growth opportunities
• Emphasis on learning and development to support career and personal growth
• Work-life balance -120 hours paid time off (PTO) after 90-day probation period
• 40 hours of paid sick leave
• 6 major paid holidays off
• 401(k) plan with company match.

EOE STATEMENT:  

Wire 3 is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Wire 3 is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Wire 3 are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Wire 3 will not tolerate discrimination or harassment based on any of these characteristics. Wire 3 encourages applicants of all ages.