Kore AI

Role Purpose

The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters

Required Skills

1. Kore.ai Bot Development

• Design, develop, and deploy conversational bots using the Kore.ai XO Platform (Dialog Tasks, Node Flows, NLP configuration, BotKit SDK, Webhooks, Event Handlers).
• Build and configure conversational flows, entities, intents, tasks, and dialog orchestration.
• Develop custom server-side logic for bots using Python or Java, including fulfillment scripts, API integrations, and middleware logic.
• Optimize NLP performance by training utterances, improving intent accuracy, and tuning AI models.
• Implement IVR, voice, chat, and omnichannel bot experiences leveraging Kore.ai’s multichannel capabilities.
• Lead and represent Tech Team in Client calls and support solution and design discussion.

1. Integrations & Backend Development

• Build robust REST and SOAP service integrations between Kore.ai and enterprise platforms (CRMs, CCaaS, internal APIs, databases).
• Develop custom middleware components using Python or Java for advanced processing, data enrichment, and orchestration.
• Implement authentication frameworks (OAuth2, JWT, API Keys, etc.) for secure integration with client systems.
• Support integration with contact center platforms (e.g., NICE CXone, Genesys) where applicable.

1. Platform Configuration & Deployment

1. Technical Skills

• 2–5 years of hands‑on experience developing bots on the Kore.ai XO Platform.
• Strong programming experience in Python and Java (mandatory).
• Expertise in building integrations using REST/SOAP APIs.
• Good understanding of conversational AI concepts: NLP, intents, entities, dialog design, sentiment analysis.
• Experience with bot orchestration, event handling, webhooks, and bot lifecycle management.
• Knowledge of JSON, XML, MySQL/NoSQL, and cloud environments (AWS/Azure/GCP preferred).
• Understanding of authentication protocols (OAuth, SAML, JWT, Basic Auth).

Preferred /Good-to-Have Skills 

• Experience integrating Kore.ai with contact center systems such as NICE CXone, Genesys, or Five9.
• Experience on working in Agentic AI.
• Working knowledge of Node.js or JavaScript for BotKit extensions.
• Exposure to CI/CD tools such as Jenkins, GitLab, Azure DevOps.
• Familiarity with microservices architecture.

Mandatory Skills: Kore.ai .

Experience: 5-8 Years
.

The expected compensation for this role ranges from $60,000 to $135,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.