What are the responsibilities and job description for the Field Service - Desktop Support Technician position at Wipro Limited?
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Role :Desktop Support Technician (Field Services -Onsite)
Location: ARLINGTON
Skills:
- Desktop/Laptop repair / IMAC new setups experience is a must.
- Good verbal communication: ability to solicit and convey moderately complex information and make recommendations
- Good problem-solving skills, ability to work well with diverse personalities and teams.
- Considerable experience supporting Servers and Handheld Devices.
- Knowledge and experience on Service requests, incident, problem management, Knowledge, and experience of ticketing tools (ServiceNow)
- Ability to set priorities and manage competing objectives.
- Ability to support users with Remote Support tools.
- Ability to lift at least 50lbs.
- Knowledge and experience with onsite HAM support
Certifications:
A (required)
Dell WPD Technician
Client Environnent :
Windows 10 & 11, MS Office O365, Dell Laptop /Desktops, Business Apps
Expected annual pay for this role ranges from [$45,000 to $55,000]. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
Salary : $45,000 - $55,000
