What are the responsibilities and job description for the Domain Architect position at Wipro?
Position Summary :
Would be required to support customer with engineering work related to above skills. Physical installs and decommissioning of handsets, switches, etc. Provide remote support of voice / data gear during incidents, building power downs, etc. Perform voice CPE backups / reboots. Research and / or apply vulnerabilities / patches, policy and routing changes.
Primary skills required :
Knowledge and troubleshooting experience ofAvaya Voice Platform SW & HW, Nice Call Recording, Cisco Call Manager, Cisco NAC, BVOIP (IP Flex & TAO), IP Toll Free (Route-IT, Business Center, etc.) , Smart hands for Voice / Data Gear, Planned Maintenance, Entrado EGW, WebEx, Genesys, MS TEAMS Voice, UCAS, various softphone app
Core Responsibilities :
- Support customer with downtime, manage incidents, perform periodic updates on customer devices
- Should be able to handle escalations.
- Regular meeting participation.
- Executive support for various individuals
- Build custom reports
- Perform on-site and remote health checks
- Process changes and support projects.
- Change control compliance.
- Update tickets and assorted admin work.
- Should be available to support customer outside working hours on any immediate downtime.
Requirements :
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
