What are the responsibilities and job description for the Desktop Support Engineer 1 position at Wipro?
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
Join Wipro LLC as a Desktop Support Engineer within our CIO Org, where you'll play a critical role in supporting and maintaining our organization's IT infrastructure and computer systems. This role is focused on delivering exceptional desktop support services to our users by managing hardware, software, and network issues efficiently, ensuring minimal downtime and optimized user productivity in line with agreed Service Level Agreements (SLAs).
Position Summary
As a Desktop Support Engineer, you will be responsible for providing expert support and troubleshooting across a variety of hardware devices, operating systems, and software applications. You will address Level 2 and Level 3 hardware issues, offer guidance on software usage, and coordinate with various IT teams to enhance overall technical efficiency and end-user satisfaction.
Key Responsibilities
- Deliver advanced hardware support for laptops, tablets, and mobile devices including installation, debugging, and repair.
- Ensure seamless operation and troubleshooting expertise across Windows 11, Mac OS, iOS, and Android platforms.
- Manage installation, configuration, and maintenance of critical desk-side productivity tools such as Microsoft Office 365 suite, MS Teams, OneDrive, and Outlook.
- Provide expert resolution for email client issues, focusing on Outlook configuration and support, ensuring smooth communication for all users.
- Maintain strong technical knowledge of computer hardware/software systems with continuous updates on emerging technologies.
- Support data center initiatives and ensure adherence to data governance policies, enhancing system security and operational compliance.
- Handle network device support including Cisco and other hardware, performing rack and stack operations as well as console enablement to maintain robust network connectivity.
- Administer IT asset lifecycle management to optimize asset utilization and ensure regulatory and organizational compliance at location level.
- Enforce compliance policies related to antivirus management, system patching, disk encryption, and user account adherence to maintain a secure IT environment.
- Collaborate effectively with cross-functional teams to ensure incident resolution within SLA timelines, fostering a client-centric service culture. Document troubleshooting steps, solutions, and system configurations to contribute to the knowledge management system and continuous improvement processes.
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Required Skills and Competencies
- Solid experience in hardware support at Level 2 and Level 3 tiers.
- Proficiency with both Windows and Mac operating systems alongside mobile platforms like iOS and Android.
- Hands-on experience with Microsoft productivity tools and conferencing platforms such as Webex and GoToMeeting.
- Technical acumen in IT asset management, data governance, and network fundamentals.
- Excellent problem-solving abilities with a passion for delivering results and client-focused solutions.
- Strong communication skills to effectively interact with users of varying technical backgrounds and cross-departmental stakeholders.
- Commitment to continuous learning and adaptability in a fast-evolving technological landscape.
- Proven ability to work collaboratively within a team and independently to manage workload and meet deadlines.
The expected compensation for this role ranges from $24 to $26
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Salary : $24 - $26