Data Collections Operator - Mac OS

Wipro is seeking Data Collection Operator experts who combine excellent troubleshooting and customer service skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team.

Wipro (NYSE: WIT) is a leading, publicly traded, global IT solutions and services company with over 230,000 dedicated employees serving clients across multiple continents and over sixty countries.

We offer a strong compensation package that includes competitive pay and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.

Data Collection Operator

Job-Type: Full-time direct hire position.

Location: 5051 Centre Ave, Pittsburgh, PA 15213

Work authorization: US Citizen or US Green Card only

Pay: $22.00 per hour

Hours: 7:00 AM–3:00 PM or 1:00 PM–9:00 PM. Most weekend shifts are currently 9:00 AM–6:00 PM, but weekend hours may expand to 7:00 AM–9:00 PM in the future. Weekend shifts are on a rotation. Yes. There is a possibility for Overtime.

Position Summary

The Data Collection Operator is responsible for delivering a world-class participant experience while accurately collecting, validating, and processing data in accordance with established Standard Operating Procedures (SOPs). This role requires strong attention to detail, professionalism, technical troubleshooting skills, and the ability to operate efficiently in a fast-paced environment.

Successful candidates demonstrate a strong sense of urgency, maintain high-quality standards, safeguard confidential information, and consistently follow processes while representing the client and Wipro professionally. Operators are expected to be dependable, punctual, customer-focused, and capable of identifying and escalating issues quickly.

Key Responsibilities

• Conduct data collection activities according to approved SOPs and quality standards.
• Ensure all participant interactions are professional, welcoming, and customer-focused.
• Maintain data accuracy, completeness, and quality throughout the collection process.
• Follow all security, privacy, and confidentiality requirements when handling sensitive information.
• Monitor participant schedules and support efficient participant transitions to maintain study throughput.
• Troubleshoot basic software, hardware, network, and Mac OS issues.
• Escalate operational, technical, safety, or participant concerns promptly.
• Maintain a clean, organized, and professional work environment.
• Accurately document activities, incidents, and operational findings.
• Support continuous improvement initiatives and provide feedback on process enhancements.
• Complete all required compliance and training requirements on time.
• Collaborate effectively with team members, Shift Leads, Program Leads, and client stakeholders.
• Adhere to attendance, punctuality, and schedule commitments.

Required Qualifications

• High School Diploma or GED required.
• Minimum 1 year of experience in customer service, operations, technical support, troubleshooting, data collection, or a related field.
• Experience diagnosing and resolving software and hardware issues.
• Ability to work independently while maintaining high productivity.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to maintain professionalism under pressure.
• Reliable attendance and punctuality record.
• Ability to follow written procedures and work instructions consistently.

Preferred Qualifications

• Experience working with Mac OS environments.
• Experience in data collection, research, laboratory, or technology-related operations.
• Understanding of quality assurance and process compliance principles.
• Experience working with confidential or sensitive information.

Pay: $22.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Do you require future sponsorship or letter(s) to keep working in the USA? Yes or No.

Education:

• High school or equivalent (Required)

Experience:

• MAC OS troubleshooting: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• working in a confidential setting: 1 year (Preferred)

Ability to Commute:

• Pittsburgh, PA 15213 (Required)

Work Location: In person

Benefits:

Salary : $22