What are the responsibilities and job description for the Client Development Executive BPO position at Wipro?
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
Wipro Technologies-USA invites applications for the role of Senior Client Executive within our Business Process Services (BPS) segment, focused on expanding our footprint in the networking hardware, software, telecommunications equipment and other high-technology services and products. This role demands a seasoned professional with a profound expertise in the BPO industry, ideally with more than 15 years of experience, who is passionate about driving client engagement and business growth. As a key member of our team, the Business Development Executive will be instrumental in forging strategic client relationships across global markets, facilitating collaboration between cross-functional teams, and pioneering innovative solutions tailored to evolving client needs.
The successful candidate will utilize their comprehensive understanding of the BPO services market, particularly in business process outsourcing aimed at major clients, to identify and capitalize on new business opportunities. Will be responsible for new business development and expanding clients footprint through developing and maintaining effective key relationships. Must have 15 years’ experience selling and designing BPO/BPS solutions. You will be responsible for developing relationships with key buyers and decision makers. This position will ensure business growth by directing and managing business development activities in accordance with the organization strategy. As a senior member of the Business Process Services (BPS) team, you will identify, assess, and negotiate new business opportunities that are in line with Wipro’s overall strategic growth objectives.
Primary Responsibilities
- Develop and sustain long-term strategic partnerships with client stakeholders through regular interaction, trust-building, and by delivering value-driven solutions tailored to client-specific challenges.
- Collaborate effectively with internal delivery teams to align client expectations with operational deliverables, ensuring superior service quality and client satisfaction.
- Lead the generation and management of a robust pipeline of potential clients and expansion opportunities within existing accounts, employing strategic networking and comprehensive market analysis techniques.
- Conduct detailed market and competitive landscape analyses to inform customized proposals and presentations to senior leaders and C-suite executives, articulating how Wipro’s BPS offerings can drive efficiency and innovation.
- Stay abreast of industry trends and technological advancements within the BPS sector to proactively integrate emerging solutions into client engagements, reinforcing Wipro’s position as a market leader.
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Desired Experience, Skills, and Qualifications:
- A minimum of 15 years of hands-on experience in the BPO and BPS industry, with exposure spanning critical operational domains such as trust and safety, e-commerce processes, finance and accounting, supply chain management, procurement, human resources, and contact center management.
- Demonstrated ability to cultivate and maintain influential networks with senior decision-makers, fostering collaborative partnerships that support business growth and client retention.
- Comprehensive understanding of outsourcing business models and client management strategies, with proven success in negotiating and closing complex business deals.
- Exemplary leadership and motivational skills, capable of inspiring delivery teams and cross-functional collaborators to achieve and exceed targeted results in fast-paced environments.
- Strategic thinker with strong commercial awareness, adept at identifying market opportunities, anticipating client needs, and proposing solutions aligned with business priorities.
- Possession of a Bachelor's degree in business, management, or a related discipline; advanced degrees or certifications pertinent to business development or outsourcing would be advantageous.
Expected annual pay for this role ranges from $150,000.00 to $210,000.00. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions.
Applications from people with disabilities are explicitly welcome.
Salary : $150,000 - $210,000