What are the responsibilities and job description for the Technical Support Specialist/Data Ops- Philadelphia (weekends) position at Wipro Limited?
Technical Support Specialist/Data Ops- Philadelphia (weekends)
Job-Type: Full-time direct hire position.
Location : 800 John F Kennedy Blvd, Philadelphia, PA 19107 (onsite only)
Work authorization: US Citizen or US Green Card only
Pay: $22/hr.
Schedule: This position follows an 8-hour workday, five days per week. Candidates must be available to work weekends and shifts scheduled between 7:00 AM and 9:00 PM. Days off may fall on weekdays and will be scheduled on a rotational basis. Occasional overtime may also be required based on business needs.
Position Summary
The Data Collection Operator is responsible for delivering a world-class participant experience while accurately collecting, validating, and processing data in accordance with established Standard Operating Procedures (SOPs). This role requires strong attention to detail, professionalism, technical troubleshooting skills, and the ability to operate efficiently in a fast-paced environment.
Successful candidates demonstrate a strong sense of urgency, maintain high-quality standards, safeguard confidential information, and consistently follow processes while representing the client and Wipro professionally. Operators are expected to be dependable, punctual, customer-focused, and capable of identifying and escalating issues quickly.
Key Responsibilities
- Conduct data collection activities according to approved SOPs and quality standards.
- Ensure all participant interactions are professional, welcoming, and customer-focused.
- Maintain data accuracy, completeness, and quality throughout the collection process.
- Follow all security, privacy, and confidentiality requirements when handling sensitive information.
- Monitor participant schedules and support efficient participant transitions to maintain study throughput.
- Troubleshoot basic software, hardware, network, and Mac OS issues.
- Escalate operational, technical, safety, or participant concerns promptly.
- Maintain a clean, organized, and professional work environment.
- Accurately document activities, incidents, and operational findings.
- Support continuous improvement initiatives and provide feedback on process enhancements.
- Complete all required compliance and training requirements on time.
- Collaborate effectively with team members, Shift Leads, Program Leads, and client stakeholders.
- Adhere to attendance, punctuality, and schedule commitments.
Required Qualifications
- High School Diploma or GED required.
- Minimum 1 year of experience in customer service, operations, technical support, troubleshooting, data collection, or a related field.
- Experience diagnosing and resolving software and hardware issues.
- Ability to work independently while maintaining high productivity.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to maintain professionalism under pressure.
- Reliable attendance and punctuality record.
- Ability to follow written procedures and work instructions consistently.
Preferred Qualifications
- Experience working with Mac OS environments.
- Experience in data collection, research, laboratory, or technology-related operations.
- Understanding of quality assurance and process compliance principles.
- Experience working with confidential or sensitive information.
The expected compensation for this role ranges from $25,000 to $50,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Benefits:
Health Insurance, Vacation & Paid Time Off, 401K PlanSalary : $22