What are the responsibilities and job description for the Domain Delivery Lead position at WinWire?
Location : Alameda, CA
Work Location: Alameda (Onsite role). Should go to Exelixis office – 5 days
Job Description :
We are seeking a seasoned 10 years of experience in Pharma Commercial Domain Delivery Expert to support end-to-end solution delivery across Commercial Operations, Market Access, and Patient Services.
This role acts as a strategic bridge between business stakeholders and technology teams, ensuring domain-led delivery, regulatory compliance, and patient-centric outcomes across digital and CRM platforms.
This role is pivotal in driving Veeva CRM capability-building, supporting client solutioning, and aligning project delivery with pharmaceutical commercial best practices.
Domain Knowledge:
Provide expertise in Commercial Operations, including:
Sales Operations
Field Enablement
Commercial Analytics and Reporting
CRM-enabled commercial workflows.
Lead Market Access domain coverage, including:
Government Pricing
Patient Access Programs
340B Revenue Management
Group Purchasing Organizations (GPO)
Support for Specialty Distribution (SD) and Specialty Pharmacy (SP) models.
Drive solutioning and delivery for Patient CRM / Hub Services, including:
Benefit Investigation (Eligibility, Deductible, and Out-of-Pocket tracking)
Copay Card Processing and Patient Onboarding
HIPAA compliance and Consent Management
Income Verification and Prior Authorization
eRx, eFax, CoverMyMeds, and Five9 integrations
Key Responsibilities:
Accountable for overall solution: Full accountability for the solution of various products, including their quality and timeliness
Team and initiative oversight: Orchestrates team execution, ensures delivery quality/readiness, meets timelines
Stakeholder communication: Provides clear, cadence-based communications and decision options to leadership and partner teams
Scope and Change management: Responsible for scope delivery and change control (trade-offs, impact, baselining); manage scope changes, assess impact on timelines/capacity, and align with PO on trade-offs to protect outcomes and timelines
Resource and work allocation: Plans and balances capacity; identifies gaps and mitigates bottlenecks; Coordinates onshore/offshore execution and handoffs; optimizes for flow and predictability; Translate objectives to a cross-team delivery plan with milestones and dependencies
Client relationship management: Primary delivery counterpart (governance, commitments, risk/issue resolution) , nurtures client relationships and overall outcome of value creation
Backlog management: The PO owns prioritization and backlog content; the DDL ensures teams, dependencies, and schedules support the prioritized backlog and maintains flow
Cross-functional communication: Keeps PO, engineering, QA, design, and vendors aligned on plans, risks, and dependencies
Run governance: Risk/issue management, change control, and escalation
Release readiness: Ensure release readiness and quality gates are met across functions
Efficiency Metrics: Provide objective delivery metrics (throughput, predictability, burn-up/flow, defects) and status
Continuous improvement: identify systemic impediments; drive process and tooling improvements across the domain
Domain Delivery Lead Deliverables:
Integrated delivery plan
Risk/issue log
Dependency management
Status reports
Requirements, Agile & Quality Enablement:
Gather, analyse, and document detailed business requirements from stakeholders.
Translate business needs into functional and non-functional specifications, user stories, and acceptance criteria.
Collaborate with technical teams to design and propose technology-driven solutions.
Analyse current-state business and digital processes and drive process optimization.
Define test strategies and test plans; support functional, integration, regression, and UAT testing.
Support Product Owners with backlog refinement and delivery alignment.
Facilitate knowledge transfer, training, and change management initiatives.
Tools & Technology:
Strong hands-on experience with Agile/Scrum delivery models
Proficiency in JIRA, Aha, and delivery management tools
Experience with data visualization and reporting platforms (e.g., Tableau)
Familiarity with digital experience platforms, CMS, and commercial marketing tools in Life Sciences
Soft Skills & Professional Attributes:
Strong verbal and written communication skills across emails, meetings, and instant messaging
Collaborative mindset with comfort working across delivery, product, engineering, sales, and leadership teams
Ability to translate complex pharma domain concepts into clear, actionable insights
Analytical, self-driven, and adaptable in fast-paced environments
Proactive in providing regular updates and owning outcomes