Security Shift Lead

DESCRIPTION

Winterthur Public Safety is seeking a motivated and professional Shift Supervisor to provide leadership, guidance, and operational oversight for our 24/7 public safety team. Preferred candidates will possess 3-5 years of experience in public safety, security, law enforcement, emergency services, or a related field, along with a minimum of one year of supervisory experience. We also encourage applications from individuals with a strong understanding of safety and security principles who have at least one year of experience supervising or leading a team in any professional environment.

Successful candidates will demonstrate sound judgment, strong communication skills, leadership ability, and a commitment to delivering exceptional service while maintaining a safe and secure environment for our staff, guests, collections, and property.

Compensation: $17.00 - $20.00/hr., based on training and experience.

Benefits: Including, but not limited to, medical, dental, and vision insurance; generous paid time off plan including 10 holidays, vacation, personal, sick time; 403b with employer match for eligible employees; discounts in the museum store and cafe; free general admission for you and your immediate family members.

Responsibilities

Leadership

• Lead daily shift operations and serve as a member of the department’s frontline leadership team.
• Foster a professional, positive team environment that supports accountability, communication, and employee success.
• Ensure compliance with departmental Standard Operating Procedures and public safety protocols.
• Direct responses to incidents involving the safety of guests, staff, collections, property, and facilities.
• Review shift documentation for accuracy, completeness, and policy compliance before submission to management.
• Prepare and distribute incident-related documentation, reports, and supporting materials to appropriate departments and leaders.
• Confirm shift readiness by monitoring attendance, uniforms, equipment issue and return, and post assignments.
• Provide clear pass-on communication, including operational updates, incidents, and upcoming events.
• Troubleshoot security and access control issues and support badge access updates while maintaining required records.

Key Responsibilities

• Systems Monitoring: Oversee security systems, HVAC and mechanical alarms, fire systems, and CCTV; perform basic troubleshooting for access control (AMAG), video surveillance (Salient), and art security (Art Sentry).
• Shift Oversight: Maintain accurate shift logs, ensure staffing coverage, and enforce Standard Operating Procedures.
• Property & Communications: Manage property control documentation and provide timely notifications during emergencies or incidents affecting staff or operations.
• Emergency Response: Follow established evacuation and safety protocols; identify and address hazardous conditions proactively.
• Policy Enforcement: Ensure compliance with Winterthur policies and the Standard Operating Policies of the Winterthur Public Safety Department governing people, vehicles, and property on Winterthur grounds.

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Application Question(s):

• Did you read the entire job posting and confirm the hourly range of $17-$20 per hour based on experience fits your expectations?

Experience:

• Security Supervisor : 3 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

Salary : $17 - $20