What are the responsibilities and job description for the Front Desk Receptionist position at Wintersville Medical Group?
Job Overview
We are seeking a dedicated and professional Front Desk Receptionist to serve as the first point of contact for our organization. The ideal candidate will possess excellent communication skills, a welcoming demeanor, and strong organizational abilities. This role involves managing front desk operations, providing exceptional customer service, and supporting administrative functions to ensure smooth daily operations. The successful applicant will demonstrate proficiency in office management tools, multi-line phone systems, and clerical tasks, contributing to a positive and efficient workplace environment. Previous applicants need not apply.
Duties
- Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly.
- Manage multi-line phone systems with professionalism, directing calls accurately and courteously.
- Maintain organized filing system to facilitate quick retrieval of information.
- Support office management tasks such as scheduling appointments and collecting patient payments.
- Provide exceptional customer support by addressing inquiries efficiently and professionally.
- Uphold phone etiquette standards while assisting callers with inquiries or directing them appropriately.
- Assist with clerical duties such as photocopying, filing, and maintaining office cleanliness.
- Collaborate with team members to foster a positive work environment focused on efficiency and professionalism.
Requirements
- Proven experience in reception roles with strong clerical skills.
- MUST be able to alphabetize
- Excellent verbal and written communication abilities.
- Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced environment.
- Experience managing multi-line phone systems and demonstrating proper phone etiquette.
- Previous experience in customer service or customer support roles emphasizing professionalism and patience.
- Ability to handle confidential information discreetly while maintaining accuracy in record-keeping.
- Familiarity with medical or dental receptionist duties is required.
Pay: $15.00 per hour
Expected hours: 35 – 38 per week
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $15