Employee Housing Coordinator - Whitefish Mountain Resort

JOB DESCRIPTION

Winter Sports, Inc 

Title:            Employee Housing Coordinator    

Department:        Employee Housing (815)

Level:        Full Time Seasonal

FLSA:        Non-Exempt, Hourly

Location: Employee Housing is located at the Hibernation House, 3812 Big Mountain Road. which is directly across from the HR Department. The office of the Housing Coordinator and most duties performed will be within the Hibernation House. 

General Duties: Manages all aspects of WSI employee housing program, including tracking availability, managing leases, inspections, service requests. Enforcing the housing rules and policies. Assists Human Resources team with recruitment and selection, ADP onboarding, I-9’s and other HR administrative support. The Housing Coordinator will perform light housekeeping duties to keep the lobby area neat and tidy. They will oversee the cooking area to ensure the employees using the kitchen keep the area clean at all times. They will make sure only the employees on the housing agreement are staying and using the facility. The Housing Coordinator will be working very closely with our international students from many different cultures. Patience, excellent communication skills and the desire to learn and apply how other cultures differ from ours is needed for this position. 

This is a split shift position; 7am–9am and 4pm-10pm.  The Housing Coordinator will be required to live on site. Housing will be provided.  

Job Relationships:

•    Reports to:     HR Director        

•    Employees Supervised: Employees in the housing program

•    Work closely with: HR, security and department managers with housed employees     

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Job Specifications:  

•    High school graduate or GED equivalent required, degree in business, language or social services preferred.  

•     Office experience preferred, including MS Office (Word, Excel, Outlook). 

•    Able to speak clearly and communicate professionally with employees from all over the world, Spanish desired. 

•    Must be attentive to details, recognize employees that are part of the housing program. 

•    Must be able to work with a diverse group of people and be able to remain calm and professional in handling a variety of tasks, problems, and stressful situations. 

•    Conflict resolution skills will be needed for this position. 

•    Must be self-starter and able to work independently with little supervision.  

•    Must possess excellent written and verbal communication skills

•    Ability to problem solve in a dynamic and fluid environment while maintaining the highest level of professionalism. 

•    Per WSI Vehicle Insurance standards: must be at least 21 years of age in order to transport guests and possess a valid driver’s license and the ability to be added to WSI’s vehicle insurance policy 

•    Work within the framework of the company and department policies and procedures as set forth in the employee manuals. 

•    Must be able to perform work duties and conduct themselves in accord with all company policies and procedures.

Specific Duties:     

•    Performs property management duties for the WSI housing program, including coordination of all aspects of employee rentals, administering leases, developing and enforce housing and building policies, coordinating inspections and repairs, managing tenant complaints. 

•    Works closely with the tenants and HR in assigning room/roommates and tracking any changes.  Will be tasked with hosting welcome activities and orientation as well as other community events.

•    Must have the ability to ask people to leave the premises who are not participating in the housing program.  Must be willing and able to enforce “quiet time”. 

•    Provide administrative support to HR, including hiring, record keeping and reporting. Will be responsible to write the weekly employee newsletter and distribute.

•    Responsible for driving our international employees to the Base Lodge, the social security office, bank and occasional errands.  Also, must be willing and able to drive international employees to cultural activities and lead excursions.  

•    Most of the Coordinator’s shift will be “after hours” therefore, therefore the ability to trouble shoot both employee and facility issues is paramount. 

•    Clean and organize the kitchen, lobby and office area and removal of garbage.  Must be able to hold the tenants responsible for cleaning and take inventory.  Will be responsible for the expense budget and ordering.

•    Develop and maintain a professional and positive working relationship with staff of the Security Team, and Maintenance Departments in anticipation of solving any employee conflicts or maintenance issues. 

•    Perform other tasks as assigned to assist in the efficient operation of the department.

Work Environment: 

•    Job will require working weekends, evenings, holidays and overtime during peak demand times.

•    Job requires Coordinator to live on site (at no cost).

•    Ability to work within a high traffic department with multiple activities going on simultaneously.

•    Non-smoking environment.

•    Moderate lifting, bending, pushing and pulling (as in vacuuming and dusting) is required. 

•    Ability to lift up to 30-50lbs occasionally; 10-20 lbs. on a regular basis.

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Safety & Wellness:

All team members must be on constant alert for any unsafe conditions and work behaviors.  This will involve, but not be limited to, periodic inspections of work and public areas. Follow up notification will be done to correct the condition or practice at the earliest possible opportunity.

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Winter Sports, Inc management at any time.  Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.