Lodging Graveyard Desk/Market Clerk (Whitefish Mountain Resort)

 Please limit your applications to 1 per season. We will transfer your application to other job postings based on our business need and your qualifications.  

The Winter Season runs from December through early April, weather permitting. 

JOB DESCRIPTION
 Whitefish Mountain Resort (Winter Sports, Inc.)

Title: Graveyard Desk/Market Clerk
Department: Whitefish Mountain Resort Lodging (WMRL)
Status: Full Time Seasonal (FTS) or Part Time Seasonal (PTS), Hourly
FLSA: Non-Exempt
Updated: 2025

Job Summary
 The Graveyard Desk/Market Clerk is responsible for providing a clean, well-informed first impression of Whitefish Mountain Resort and the Village Market to lodging guests and property owners. Duties include reserving properties for walk-in guests, registering guests upon arrival, providing communication and instructions to enhance guest comfort, and performing extra evening stocking and cleaning during quieter times. The Lodging Check-In is located along the Kintla boardwalk in the Upper Village.

Job Relationships
 Reports to: Front Desk and Village Market Manager, Assistant Manager, and Supervisors
 Employees Supervised: None

Job Specifications
 High school diploma or GED equivalent
 Experience in lodging, property management, or resort-specific desk duties and guest service preferred
 Strong customer service background required, minimum of 3 years preferred
 Local area knowledge preferred
 Must be available to work weekends, evenings, and holidays; overtime may be required during peak demand periods; limited flexibility in schedule changes on short notice is required
 Office clerical experience preferred, including MS Office, copy/scan, RTP, and Streamline
 Previous cash-handling and retail experience preferred, including counting a bank
 Ability to work with a diverse group of people and handle multiple tasks and challenging situations in a calm, professional manner
 Self-starter able to work independently with little supervision, especially in maintaining a clean, organized lobby and fully stocked market
 Excellent written and verbal English communication skills
 Ability to multi-task in a fast-paced environment while adjusting priorities to address customer concerns with the highest level of service
 Ability to cross-sell other resort departments and effectively communicate offerings to guests
 Proficient in operating computers, software, and phones to assist guests
 Must be at least 21 years of age to transport guests; valid driver’s license required and ability to be added to WSI’s vehicle insurance policy
 Commitment to personal safety and participation in the company safety program
 Ability to work within company and departmental policies and procedures as outlined in the employee manual

Specific Duties
 Register and check out guests for all WMRL properties, completing related paperwork and interactions
 Use Streamline Software to manage reservations, compile daily reports, prepare registration paperwork, answer inquiries, record notes, and enter maintenance work orders
 Accurately count a bank and close tills
 Clean public areas of the Lodging Check-In, Market, and offices regularly
 Prepare for group and wedding arrivals, including displaying marketing information in the lobby
 Post and balance all extra room charges
 Provide administrative support to managers, including recordkeeping and data entry
 Communicate professionally using the internet, MS Outlook, Teams, and SharePoint
 Provide thorough information to guests about the resort and surrounding areas
 Sell, clean, receive, stock, and merchandise Village Market products, ensuring accurate transactions
 Emphasize customer service and safety in all operations; participate in ongoing training to maintain standards
 Gain property-specific knowledge for all WMRL-managed locations
 Maintain a professional appearance and courteous demeanor in all guest and employee interactions
 Perform additional tasks as assigned to support departmental efficiency
 Use telephones and occasionally base radio systems for communication
 Coordinate with Security personnel to resolve guest conflicts or concerns
 Print and post daily reports and marketing materials to communicate cleaning priorities, security needs, and other important information

Work Environment
 Moderate physical activity including bending, stooping, lifting, climbing stairs, shoveling, and stretching
 Frequently handle objects up to 20 lbs., occasionally up to 50 lbs.
 Stand or walk for up to 8 hours per day
 Sit or stand at a computer workstation for up to 4–6 hours per day
 Safely operate company vehicles as required
 Use approved cleaning agents daily; may require handling potentially hazardous chemicals with proper training and PPE provided
 Non-smoking environment

Safety & Wellness
 All team members must remain alert to unsafe conditions or work behaviors, conducting periodic inspections of work and public areas and reporting hazards for prompt correction.

This job description provides a general outline of duties and responsibilities and may be revised at any time by Winter Sports, Inc. Responsibilities are listed as guidelines only and are not necessarily limited to these specifications.