Aerial Adventure Park Attendant (Whitefish Mountain Resort)

JOB DESCRIPTION

Whitefish Mountain Resort (Winter Sports, Inc.)

Title: Aerial Adventure Park Attendant
Department: Aerial Park Operations
Status: Full-time or Part-time seasonal
FLSA: Non-Exempt, Hourly
Effective Date: February 2024

Job Summary:
 The Aerial Adventure Park Attendant ensures the safe and efficient operation of the Aerial Adventure Park while fostering positive guest relations with participants. Based in the Zip Line/Aerial Park Operations office/locker room located in the Base Lodge Clinic Building, the Attendant conducts daily operations and maintains safety standards.

Job Relationships:

• Reports to: Aerial Park Supervisor, Zip Line/Aerial Park Operations Manager or Director
• Employees Supervised: None
• Interrelationships: Collaborates with all mountain departments

Job Specifications:

• Ability to communicate clearly with customers and co-workers
• Capable of climbing all courses in the Aerial Park
• Familiarity with or willingness to learn ropes safety procedures
• Comfortable working at heights exceeding 50 feet
• Ability to provide accurate information and maintain a positive attitude
• Current CPR/AED certification

Specific Duties:

• Conduct general start-up procedures and safety checks
• Perform daily course inspections
• Assist and retrieve guests who encounter difficulties on the course
• Coordinate with Guest and Information Services Department regarding guest numbers
• Maintain trail areas as needed throughout the day
• Inspect and maintain safety equipment on schedule
• Notify supervisor of safety concerns or maintenance needs
• Prepare for and execute emergency procedures as required
• Fit guests with appropriate harnesses and lanyards
• Educate guests on safety procedures
• Inspect and check-in harnesses and lanyards
• Verify registrations and make necessary adjustments
• Adhere to uniform, grooming, and nametag requirements
• Perform duties within the framework of WSI policies and procedures

Physical Demands and Work Environment:

• Lift up to 20 pounds above the head repetitively
• Lift up to 50 pounds occasionally
• Engage in repetitive body motion during orientation and assisting guests
• Walk/hike on unstable terrain, up, down, and across hills
• Stand for extended periods and engage in physical activity
• Work under varying weather conditions
• May require weekends, holidays, and overtime
• Non-smoking environment

Safety & Wellness:

• Stay vigilant for unsafe conditions and behaviors
• Conduct periodic inspections and report issues promptly

This job description outlines the duties and responsibilities of the Aerial Adventure Park Attendant position and is subject to changes and revisions by Winter Sports, Inc. management at any time. Responsibilities are guidelines and may not be limited to this outline.