What are the responsibilities and job description for the Landscape Account Manager position at Winter Services, LLC?
We are seeking an experienced and highly motivated Landscaping Account Manager to join our dynamic team. The ideal candidate will have a strong background in landscaping services, project management, and customer relations. The Landscaping Account Manager will be responsible for managing client accounts, overseeing landscaping projects, snow removal process, ensuring high-quality service delivery, and fostering long-term relationships with clients.
Key Responsibilities:
Key Responsibilities:
- Serve as the primary point of contact for assigned client accounts.
- Responsible for any snow and/or maintenance renewals as well any budgets needed by customer.
- Build and maintain strong, long-term client relationships through regular communication and personalized service, ensuring continued client retention.
- Knowledge of landscape maintenance, enhancement/construction and snow removal operations is mandatory.
- Identify solutions to expand services and offer opportunities to landscape and snow removal clients.
- Address and resolve client concerns or issues in a timely and professional manner related to landscape and snow removal operations.
- Coordinate and manage landscaping projects from initiation to completion, ensuring timelines, budgets, and client specifications are met.
- Work closely with assigned Production Manager and the operations team to schedule crews and allocate resources efficiently.
- Partner with Production, Enhancement, and Irrigation Manager to provide clear communication of operational planning and execution to Director of Operations.
- Conduct regular site visits to monitor the progress and quality of ongoing projects and weekly maintenance.
- Ensure adherence to safety standards and environmental regulations.
- Assist in identifying new business opportunities and contributing to sales growth by generating proposals and bids for enhancement projects.
- Prepare and present detailed enhancement proposals to prospective clients.
- Monitor project budgets and track expenses to ensure profitability.
- Work closely with Enhancement Manager and crews to ensure projects execution from commencement to completion.
- Clearly communicate to senior management on account status, project progress, and financial performance.
- Approve invoices and ensure timely billing for services rendered.
- Work closely with internal teams; maintenance crews, enhancement crews and irrigation department to ensure that client needs are met.
- Ensure all services related to landscape and snow removal, meet or exceed industry standards and client expectations.
- Conduct regular quality control checks and resolve any issues promptly.
- Adherence to current administrative policies and procedures.
- All other duties as assigned.
- Experience in landscaping management or a related field preferred.
- Valid Driver’s License required
- Proven track record of managing client accounts and successful project delivery.
- Strong knowledge of landscaping services, including design, maintenance, irrigation, and horticulture.
- Excellent communication and interpersonal skills with the ability to build rapport with clients and teams.
- Proficient in project management and budgeting.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Strong problem-solving skills and attention to detail.
- Familiarity with landscaping software (e.g., Aspire, Salesforce, NetSuite or similar tools) is a plus.
- Goal oriented, strong collaborative mindset
- Bilingual in Spanish a plus
- Ability to perform site visits, including walking on uneven terrain and inspecting landscaping projects.
- Ability to lift and carry up to 50 pounds.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A supportive, team-oriented work environment.
- Access to industry training and certifications.