What are the responsibilities and job description for the Veterinary Receptionist - Client Advocate (CSR) position at Winter Park Veterinary Hospital?
Seeking an Experienced Veterinary Receptionist (Client Advocate)
More Than a Receptionist. Be an Advocate.
If you're an experienced veterinary customer service professional who is passionate about helping both pets and the people who love them, we'd love to meet you.
At Winter Park Veterinary Hospital, our Client Advocates are more than the first smiling face clients see. They are trusted guides who help pet owners navigate every step of their visit. From answering questions and coordinating care to supporting clients during difficult moments, our Client Advocates are an essential part of our medical team.
If you're looking for a fast paced hospital where your experience, compassion, and communication skills truly make a difference, this may be the career you've been looking for.
About Winter Park Veterinary Hospital
We're a family owned veterinary hospital that has proudly served Central Florida for over 40 years. Unlike many hospitals today, we're still independently owned, allowing us to focus on exceptional medicine, outstanding client service, and investing in our team.
Our 10 doctor practice cares for dogs, cats, birds, reptiles, pocket pets, and wildlife while offering advanced dentistry, surgery, ultrasound, urgent care, boarding, grooming, and Playcamp. No two days are ever the same!
What You'll Do
As a Client Advocate, you'll:
- Welcome clients and create an exceptional first impression.
- Guide clients through their pet's visit from check in to checkout.
- Communicate treatment plans, estimates, and next steps.
- Coordinate with doctors and technicians to ensure seamless patient care.
- Educate clients and answer questions with empathy and confidence.
- Schedule appointments and manage medical records.
- Help resolve concerns while advocating for both clients and patients.
What We're Looking For
Applicants must have:
- A minimum of 2 years of experience in a veterinary hospital as a Client Service Representative, Client Advocate, or similar role.
- Excellent communication and customer service skills.
- The ability to multitask in a fast paced environment.
- Strong attention to detail and problem solving abilities.
- A compassionate, dependable, and team oriented attitude.
- A reasonable commuting distance to Winter Park.
This is a full time position. Weekend availability is required, as we are open seven days a week.
Compensation and Benefits
- $17 to $20 per hour, based on experience and qualifications.
- Health, vision, and disability insurance.
- Retirement savings program.
- Continuing education opportunities.
- Employee pet discounts.
- Paid training and ongoing professional development.
- Opportunities for advancement through internal promotion.
- Supportive leadership that values teamwork, accountability, and personal growth.
Why You'll Love Working Here
At Winter Park Veterinary Hospital, we believe great medicine starts with great people. We work hard, support one another, and genuinely enjoy what we do. We value empathy, professionalism, continuous learning, and a drama free workplace where every team member is respected.
If you're ready to join a hospital where your voice matters, your work is appreciated, and your career can grow, we'd love to hear from you!
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
- Uniform allowance
Work Location: In person
Salary : $17 - $20