Residential Services Coordinator

Make a Difference. Lead with Purpose.

Winter Family Care is seeking a motivated, compassionate, and organized Residential Services Coordinator to join our management team!

In this role, you'll have the opportunity to lead and support residential teams, oversee daily program operations, and help ensure individuals receive high-quality, person-centered services. We're looking for someone who enjoys developing others, solving problems, and creating an environment where both employees and the individuals we serve can thrive. 

About the Position

The Residential Services Coordinator is responsible for overseeing the daily operations of assigned residential settings, providing leadership and guidance to Team Leaders and Direct Support Professionals (DSPs), and ensuring services are delivered in accordance with individual support plans, company policies, and applicable licensing requirements. 

Key Responsibilities:

• Team Leadership & Development: Supervise, coach, and support Team Leaders and DSPs while promoting accountability, teamwork, and professional growth. 
• Residential Operations: Oversee daily operations of assigned residential settings, ensuring appropriate staffing, safe environments, and consistent service delivery. 
• Staff Scheduling & Coverage: Coordinate schedules, address staffing needs, and assist with resolving coverage concerns. 
• Person-Centered Services: Ensure individualized support plans, positive support strategies, and service expectations are consistently implemented. 
• Communication & Coordination: Maintain effective relationships with employees, guardians, case managers, healthcare providers, and other members of individuals' support teams. 
• Compliance & Documentation: Monitor required documentation, incident reporting, medication administration practices, and compliance with Minnesota 245D requirements. 
• Crisis Response: Provide guidance and assistance during emergencies, behavioral situations, and other operational challenges. 
• Quality Improvement: Identify opportunities to improve service delivery, employee performance, and overall residential operations. 

Qualifications & Requirements

Candidates must meet at least one of the following education and experience combinations:

• Bachelor's Degree: A degree in human services, education, health, or a related field, with at least one year of qualifying full-time experience. 
• Associate Degree: A degree in human services, education, health, or a related field, with at least two years of qualifying full-time experience. 
• Postsecondary Diploma: A diploma from an accredited institution in human services, education, health, or a related field, with at least three years of qualifying full-time experience. 
• Equivalent Training & Experience: At least 50 hours of education and training related to human services and disabilities, along with four years of qualifying full-time direct care experience under appropriate supervision. 

Qualifying experience generally includes providing direct care to individuals with disabilities or adults age 65 or older, or equivalent experience providing care or education to vulnerable adults or children, as applicable to the education pathway. 

Additional Qualifications

• Strong leadership, communication, and organizational skills. 
• Experience supporting individuals with disabilities and implementing person-centered services. 
• Knowledge of Minnesota 245D regulations and positive support practices. 
• Ability to supervise, coach, and evaluate employee performance. 
• Experience coordinating services, reviewing documentation, and monitoring individual outcomes. 
• Ability to manage competing priorities, resolve concerns, and respond effectively to emergencies. 
• Proficiency with electronic documentation and administrative systems. 
• Ability to successfully complete applicable background study and training requirements. 

Position Details

Position: Residential Services Coordinator

Location: Brookston, MN

Employment Type: Full-Time

Schedule: Generally, a standard Monday-Friday, daytime schedule. However, this role requires flexibility to meet staffing and service needs. 

Compensation: $62,000 annual starting salary bonus program eligibility

Reports To: Executive Director

Why Join Winter Family Care?

At Winter Family Care, we believe exceptional services begin with supported, empowered employees. We are committed to creating a workplace where employees feel valued, professional development is encouraged, and meaningful relationships are at the heart of everything we do. 

We offer a supportive team environment, opportunities for professional growth, and a comprehensive benefits package that may include:

• Medical, dental, and company-paid life insurance
• Paid time off and eligible leave benefits
• Employee referral and retention bonus opportunities
• Professional development and leadership opportunities

Ready to Take the Next Step?

If you're passionate about supporting individuals, developing strong teams, and making a meaningful impact in residential services, we encourage you to apply!

Apply today and become part of the Winter Family Care team!

Winter Family Care is a proud Equal Opportunity Employer committed to providing a respectful and inclusive workplace.