What are the responsibilities and job description for the Account Manager position at Winston Retail?
Description
Job Title: Account Manager
Location: New York, NY
Department: Account Management
Reports to: Account Executive
Status: Full-time
Salary: $75,000-$80,000
Note that this range is representative of earning potential and actual pay will be based on skills, experience, and/or geographic location.
Who Is Winston?
A leading agency in the retail industry, Winston Retail Solutions not only provides retail merchandising and demo support, but a full suite of services including creative design and marketing, client account training, project management, tailored technical resources, and top-notch client service. Our passionate, talented, and hard-working team is responsible for retail presentations for top fashion, image, and lifestyle brands. As a fun and invigorating organization, we look for employees who are energetic and ready to influence the industry by working with apparel, footwear, and accessories brands. If you’re ready to jump into an exciting career in the world of retail, we’re ready to work with you!
Job Summary
Reporting to the Account Executive, the Account Manager is responsible for maintaining and building the client relationship as the day-to-day contact for multiple accounts. This role collaborates with the Operations and Account Training teams to ensure 100% execution of all client projects.
Key Responsibilities:
Build, expand and maintain client business by building critical relationships and developing strategic proposals.
- Lead and oversee the client relationship from contract creation to budgeting and budget management to execution. Ensure all components of the contract are delivered on time and in accordance with Winston standards.
- Build client business with Winston by presenting and proving our results. Continuously communicate success stories to clients.
- Visit clients and markets consistently to review field performance, understand competition, and provide insights on training or talent.
- Leverage weekly/monthly reporting to convey the impact of Winston services on the client’s business.
Build a Field Team that represents the Winston Brand.
- Collaborate with Operations (Regionals/Recruiting) to ensure projects are staffed with talent that reflects our brand image, completed on time and on budget by dedicated coordinators.
- Provide timely coaching and feedback to the Operations team focusing on improving execution, building cross- functional collaboration and identifying and engaging top talent.
- Create a “Field First” mentality by engaging teams, celebrating success, and coaching opportunities leading to minimal field turnover.
Exceed Client expectations and maximize opportunities resulting in business growth
- Meet all deadlines as per the individual contracts. Ensure that all cross-functional teams are clear on expectations, requirements, and deliverables.
- Collaborate with the Account Training team to ensure training is clear, detailed and accessible.
- Communicate cross-functionally as needed to resolve execution issues and reporting challenges.
The Ideal Candidate
The ideal candidate for this position will possess the following attributes:
- Proven leadership skills in a high-level capacity
- Excellent and proven training skills, coaching skills, and presentation skills
- Proven record of utilizing sales data to give clients recommendations on door rotation and frequency. Measure success on Winston-covered versus non-covered locations to track ROI.
- Ability to thrive in a fast-paced environment with tight deliverables & deadlines
- Visual Merchandising Talent and Top-Level Merchandise Coordinator expertise
- Solutions-oriented with the ability to turn challenges into opportunities
- Motivated by working with a variety of brands and clients
- Professional and influential demeanor with senior and middle management internally and with client partners
- Ability to work a hybrid schedule reporting to the NYC Corporate Office 2 days per week
Required Qualifications
- 4-year or advanced degree
- Experience with brands and/or in a retail atmosphere
- Preferred experience with retail planning
- 3 years of high-level client service and managing a team within a wholesale, retail, or store organization
- Preferred experience analyzing by door selling to deliver client opportunities
- Demonstrated experience in:
- High-level client service and developing client relationships
- Managing budgets, driving business growth, and analyzing trends and opportunities
- Utilizing business metrics to deliver against financial goals
- Working in a cross-functional environment
- Influencing and negotiating to complete projects
What’s In It For You? (Benefits)
- Health Insurance (medical, dental, vision)
- 401k
- Employee Discount program
- Wellness program
- Pet Insurance
At Winston, we are ALL IN!
At Winston, we celebrate our diverse talent and unique skill sets, embracing change to grow stronger together. Our goal is to ensure every member of the Winston community feels valued, respected, and heard daily, including our applicants. As an equal opportunity employer, we consider all qualified candidates without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristic. We also uphold fair employment practices concerning citizenship and immigration status.
Please visit our site to learn more about who we are and what we do!
www.winstonretail.com
Salary : $75,000 - $80,000