What are the responsibilities and job description for the Patient Services Representative position at Winston Medical Staffing?
Top New Jersey hospital, day shift, but flex for rotating weekends.
Answers telephone calls in a clear and concise manner and provides necessary information in a courteous and
professional manner.
• Advances callers to appropriate destination numbers.
• Processes patient requests through computerized telephone system, for installation of patient telephones.
• Disconnects telephone service determined by IBM daily discharge list.
• Initiates opening and closing of patient’s phones according designated time of service.
• Enters required data in various computerized voice/data systems.
• Orally telephones patients informing them of telephone service and dialing in various computerized
voice/data systems
• Telephones patients to inform them of telephone service and dialing instructions.
• Responds in a timely and professional manner to various emergency alarm systems and notifies designated
personnel. In addition, announces emergency codes over paging system in a calm, clear professional
manner.
• Demonstrates effective oral communication skills.
• Monitors lists of all current on-call emergency services and maintains correct beeper and home phone
numbers.
• Understands all disaster plan policies and procedures and is able to implement all necessary responses
accordingly.
• Forwards all necessary repair requests and handicap equipment requests to the Director/Technician of
Communications.
• Follows the instruction and guidance given By the Director of Communication.
• Informs Director of all patient or staff complaints or concerns.
• Performs any related duties as assigned.
*HS Diploma or GED
*Experience working with switchboards and transferring calls to various departments
*Experience with data entry is preferred
*Experience from a healthcare environment is required