What are the responsibilities and job description for the Associate Director, Advisory Operations position at Winston Artory Group?
About Winston Artory Group
Winston Artory Group (WAG) is an expert-led collection stewardship platform that supports collectors whenever they need to evaluate, acquire, manage, or sell art and collectibles. We manage the world’s most meaningful assets — combining deep art market expertise, proprietary data, and sophisticated systems to deliver the rigor and continuity that collectors deserve. As we grow, so does the team responsible for making that standard possible.
About The Role
The Associate Director, Advisory Operations serves as the operational backbone of WAG’s Advisory & Collection Management department. This role manages complex client engagements — including large-scale auction consignments, multi-sale liquidations, and multi-stakeholder advisory mandates — while also supporting the Chief of Art Services and the Senior Director of Advisory to build out the operational processes and protocols the department runs on. This is not a private-advisor role; the primary measures of success are departmental process discipline, client satisfaction, and the scalable, consistent execution of complex projects.
What You'll Do
Please note: this position is in-office 3-4 days per week.
Winston Artory Group (WAG) is an expert-led collection stewardship platform that supports collectors whenever they need to evaluate, acquire, manage, or sell art and collectibles. We manage the world’s most meaningful assets — combining deep art market expertise, proprietary data, and sophisticated systems to deliver the rigor and continuity that collectors deserve. As we grow, so does the team responsible for making that standard possible.
About The Role
The Associate Director, Advisory Operations serves as the operational backbone of WAG’s Advisory & Collection Management department. This role manages complex client engagements — including large-scale auction consignments, multi-sale liquidations, and multi-stakeholder advisory mandates — while also supporting the Chief of Art Services and the Senior Director of Advisory to build out the operational processes and protocols the department runs on. This is not a private-advisor role; the primary measures of success are departmental process discipline, client satisfaction, and the scalable, consistent execution of complex projects.
What You'll Do
- Lead a portfolio of complex advisory engagements end-to-end — including multi-sale auction consignments involving hundreds of lots across multiple auction houses — building and maintaining detailed project plans, timelines, and milestone trackers
- Coordinate all pre-sale and post-sale logistics — transport, reserve confirmation, AML/KYC compliance, invoicing, and payment delivery — proactively resolving bottlenecks before they reach clients
- Serve as a high-touch point of contact for clients at every stage — anticipating needs, communicating with clarity and warmth, and ensuring every interaction reflects WAG’s commitment to exceptional stewardship
- Own and maintain the department’s operational playbook — project intake, consignment management, CRM standards, file protocols, and post-sale processing — and hold the team to it consistently
- Own Salesforce data integrity across the full advisory department — not just your own projects — auditing entries and escalating when standards slip
- Proactively identify operational gaps and bring well-reasoned improvement proposals to the Chief of Art Services
- Five to seven years at a major auction house (Christie’s, Sotheby’s, Phillips, Bonhams, or equivalent) in a client-facing or operations capacity, with demonstrated ownership of process — not solely project execution
- Deep familiarity with the full auction consignment lifecycle: estimates, reserves, shipping, insurance, post-sale accounting, and AML/KYC requirements
- Proven ability to manage multi-sale, multi-lot consignments with numerous concurrent stakeholders
- Exceptional written and verbal communication; able to draft client-facing proposals and correspondence that reflect well on the firm
- Salesforce (or comparable CRM) proficiency used as a strategic tool, not just a data-entry system; strong command of Excel or Google Sheets
- Composure under pressure; proactive instinct for what needs to happen next without being prompted
- Real ownership of departmental operations from day one
- Senior leadership that treats operational excellence as a strategic asset, not a back-office function
- An entrepreneurial, expert-led environment where your impact is visible and durable
- Competitive compensation and benefits commensurate with experience
- A friendly, international, agile team that works together with cutting-edge technologies
- Generous paid time off, including vacation, sick days, and holidays
- Paid parental leave (maternity, paternity, adoption, leave)
- Paid volunteer days to encourage community involvement
- Collaborative, innovative, and inclusive company culture
- Employee recognition and appreciation programs
- Team-building activities and social events
- Transparent communication and feedback channels
- $100,000-$120,000 base
- Salary based on experience and skills
- Discretionary performance-based bonuses
- Equity option grants of company shares, offering alignment with company success
- Comprehensive health insurance (medical, dental, and vision) with employees covered 100%
- On-site NYC fitness center and sauna
- Generous leave policies, including bereavement and reproductive loss leave
- Opportunities for continuous learning and training
- Mentorship programs and leadership development initiatives
- 401(k)
- Life insurance and disability coverage
- Snacks in the office
Please note: this position is in-office 3-4 days per week.
Salary : $100,000 - $120,000