What are the responsibilities and job description for the FRONT DESK AGENT position at WinStar World Casino Resort?
Front Desk Agent
Thackerville, OK
Join Our Team as a Front Desk Agent!
Are you passionate about delivering exceptional service and creating unforgettable experiences for guests? We’re looking for an enthusiastic, customer-focused individual to be the first point of contact for our guests, providing warm welcomes and seamless assistance during check-ins and check-outs. If you’re excited to work in a dynamic, fast-paced environment and enjoy helping people, this could be the perfect role for you!
$16 to $18 per hour
What You’ll Do
Already applied? Go to TalentReef to see your application
Position Information
Company: Winston Hospitality, Inc.
Position: Front Desk Agent
Status: Full Time
Shift: First (Day), Second (Afternoon)
Req #: 11038088
Date Posted: June 08, 2026
Location: 21444 World Way Drive, Thackerville, US, OK, 73459
Job Category: Staff
Thackerville, OK
Join Our Team as a Front Desk Agent!
Are you passionate about delivering exceptional service and creating unforgettable experiences for guests? We’re looking for an enthusiastic, customer-focused individual to be the first point of contact for our guests, providing warm welcomes and seamless assistance during check-ins and check-outs. If you’re excited to work in a dynamic, fast-paced environment and enjoy helping people, this could be the perfect role for you!
$16 to $18 per hour
What You’ll Do
- Create Unforgettable Experiences: Be the heart of guest satisfaction by ensuring every guest feels welcome and valued from the moment they arrive.
- Seamless Check-Ins & Check-Outs: Manage guest registrations, check-ins, and check-outs with precision and a smile.
- Handle Guest Requests & Inquiries: Respond to phone calls, reservations, and inquiries with a positive attitude and a helpful approach, offering guests valuable information about the hotel and surrounding area.
- Support Revenue Management: Play a key role in driving the hotel's revenue strategy by accurately managing guest preferences and room assignments.
- Resolve Guest Concerns: Tactfully handle guest concerns and provide resolutions that leave a lasting positive impression.
- Collaborate Across Teams: Work closely with departments to ensure guests receive outstanding service and their needs are always met.
- Maintain a Welcoming Environment: Keep the front desk and lobby areas spotless, ensuring every guest feels right at home.
- Stay Prepared: Follow emergency procedures and be an active participant in the hotel’s Safety Committee to ensure the safety of both guests and staff.
- Adapt to Business Needs: Be flexible and ready to work various shifts to support our business needs, ensuring a smooth operation at all times.
- Passion for Hospitality: Previous experience in the hospitality industry is a plus, but a positive attitude and willingness to learn are key!
- Strong Communication Skills: You’ll need to be a confident communicator, fluent in English, both written and spoken.
- Attention to Detail: Your organizational and problem-solving skills will help you excel in a fast-paced, ever-changing environment.
- Tech-Savvy: Comfortable using computer systems and applications related to guest reservations and reporting.
- Confidentiality: You’ll handle sensitive guest information, so integrity and confidentiality are a must.
- Multitasking Ability: You’ll need to juggle multiple tasks while maintaining a calm and friendly demeanor.
- Uniform & Grooming: You’ll be representing the hotel, so a neat, clean, and professional appearance is a must.
- Physical Demands: Must be able to lift up to 25 pounds, bend, reach, and move around your workspace comfortably.
- Safety First: Be trained in Personal Protective Equipment (PPE) and follow safety procedures for the well-being of all.
- Training & Certification: CPR and First Aid certification is a bonus, and we’ll support you in obtaining any necessary certifications.
- Dynamic Work Environment: Work alongside a dedicated team of professionals in a hotel that’s known for its commitment to excellence.
- Growth Opportunities: We support your career development and provide opportunities for advancement within our company.
- Employee Benefits: Enjoy a range of benefits designed to support your well-being, including health plans and discounts.
Already applied? Go to TalentReef to see your application
Position Information
Company: Winston Hospitality, Inc.
Position: Front Desk Agent
Status: Full Time
Shift: First (Day), Second (Afternoon)
Req #: 11038088
Date Posted: June 08, 2026
Location: 21444 World Way Drive, Thackerville, US, OK, 73459
Job Category: Staff
Salary : $16 - $18