What are the responsibilities and job description for the Seasonal Customer Service Representative position at Winsor Locks Oil?
We are seeking a friendly, dependable, and customer-focused Customer Service Representative to join our team.
The ideal candidate is patient, organized, detail-oriented, and enjoys helping people. This position requires excellent communication skills, strong problem-solving abilities, and the ability to handle multiple tasks in a busy office environment.
As a Customer Service Representative, you will assist customers with questions about our products and services, address concerns, process account information, and ensure every customer receives prompt, accurate, and professional service.
We are looking for someone who takes initiative, works well with others, and is committed to providing an excellent customer experience.
Must pass a background and credit check.
Responsibilities
- Answer incoming calls and assist customers in a friendly, professional manner.
- Respond to customer questions regarding products, services, and account information.
- Identify customer needs and provide accurate information and appropriate solutions.
- Handle customer concerns and complaints with patience and professionalism.
- Process customer transactions and maintain accurate account records.
- Follow up with customers as needed to ensure issues are resolved.
- Identify potential sales opportunities and communicate available services.
- Build positive, lasting relationships with customers.
- Maintain accurate records of customer interactions.
- Follow company policies, procedures, and communication guidelines.
- Assist with general office and administrative duties as needed.
- Work collaboratively with team members to maintain a positive and productive office environment.
Skills
- Previous customer service or office experience preferred.
- Excellent phone etiquette and active listening skills.
- Strong verbal and written communication skills.
- Friendly, patient, and professional attitude.
- Strong organizational skills and attention to detail.
- Ability to multitask, prioritize responsibilities, and manage time effectively.
- Comfortable using computers and learning new software.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and willingness to take initiative.
- High school diploma or equivalent required.
Pay: From $19.00 per hour
Education:
- High school or equivalent (Required)
Experience:
- Microsoft Excel: 1 year (Required)
Work Location: In person
Salary : $19