Patient Account Coordinator

Patient Account Coordinator
WSS Business Services Department
1.0 FTE, 80 Hours a Pay Period
Days, Hours between 7:30 am – 4 pm
Weekends: No
Holidays: No
Telecommute Available: No

Position Overview:

The Patient Account Coordinator is responsible for all resident/patient accounting functions associated with Winona Senior Services which includes skilled nursing, hospice, and assisted living. Responsible for ensuring all billing and financial related billing is completed timely. Duties include validating insurance coverage, submitting, and monitoring all forms of insurance claims, preparing and following up on patient pay bills, answering questions related to Winona Senior Services bills, and other assorted clerical duties.

Essential Duties & Responsibilities:

• Provides the highest level of customer service to a wide variety of internal and external customers.
• Process resident/patient admissions, including checking eligibility and authorization requirements, obtaining all necessary billing and financial documents. This requires working with internal departments/management and agencies such as the county/state and various other healthcare entities. Balances daily reports to ensure accuracy of patient accounting system.
• Perform all private and insurance billing duties for one or more of the following WSS entities: Lake Winona Manor, Winona Area Hospice, Adith Miller Manor, Roger Metz Manor, and Watkins Manor. Keep the patient accounting system update to date with correct billing information including demographic, status and insurance coverage.
• Monitor the aging of all WSS accounts receivable and ensure adequate follow-up of past due accounts from either insurance or residents/patients. Communication with insurance companies and residents/patients on follow-up issues as needed, and the methods used may be either written or verbal (phone and/or in person). Processes ACH transfers for residents in timely and accurate manner.
• Establish, maintain, and reconcile the Resident Trust Account.
• Month end balancing and reconciliation of all senior service departments and adjustments in patient accounting system prior to generation of bills. This may include running special reports as needed.
• Ensures compliance with all billing rules and regulations for Medicare, Medicaid, and other insurance companies to maintain appropriate cash flow to sustain Winona Senior Services operations.
• In addition to the responsibilities described above, the role may include other duties and responsibilities as assigned, based upon Winona Health’s needs or requirements.

Supervisory Responsibilities:

No direct reports

Skills and Experience:

Required:

• Associate Degree or equivalent training or experience in a business-related field
• Attention to detail and ability to multi-task is essential
• Must have good organizational and service excellence skills, and the ability to be flexible
• Basic computer skills: Microsoft Word, Excel, Outlook

Preferred:

• Previous billing and/or collection experience is preferred

Summary of Benefits at Winona Health:

At Winona Health, we are dedicated to offering a comprehensive and affordable benefits package for our employees and their families. While benefits may vary based on employment classification and job status, the following key benefits are available: 

Health Insurance: Options for medical, dental, and vision coverage, as well as mental health support and wellness incentives 
Income Protection: Short and long-term disability, plus additional benefits like accident, critical illness, hospital indemnity, legal assistance, and identity protection plans
Retirement Planning: Access to a 403(b) retirement plan with employer contributions once eligibility requirements are met
Work/Life Balance: Flexible scheduling, paid time off, and earned sick time to support personal well-being 
Education & Development: Paid training, tuition reimbursement, scholarships, and sponsored seminars to foster both personal and professional growth 
Employee Discounts: Special offers with local businesses, including the YMCA and cell phone providers

For more details or specific information, visit our website or contact Human Resources

Internal Applicant Policy:

It is the policy of Winona Health to work with employees in an equitable fashion regarding promotions, transfers, and position reclassifications.
 
Any employee wishing to apply for another available position at Winona Health must submit an application for consideration through the internal application portal. Employees requesting to change positions should have successfully completed at least six (6) months in their current position. Employees currently in the formal disciplinary process may be required to meet with the Director of Human Resources to determine eligibility to request transfer. The employee’s past performance, experience, training and qualifications will be considered in transfer/hiring decisions. Consideration for transfer or promotion is not a guarantee of transfer or promotion. Employees may be given a chance to interview for a position when they meet the minimum position qualifications.

Disclaimer:

Winona Health is an equal opportunity employer. Winona Health does not refuse to hire, discharge, or discriminate against a person with respect to tenure, compensation, terms, upgrading, conditions, facilities, or privileges of employment because of race, color, creed, religion, sex, age, national origin, marital status, genetic information, status with regard to public assistance, membership in a local discrimination commission, sexual orientation, disability, veteran status, or any other prohibited basis of discrimination under applicable local, state, or federal law. Winona Health does not tolerate retaliation against any employee, patient/resident, physician, or other individuals pursuing concerns regarding Civil Rights issues. Winona Health adheres to ALL pertinent governmental policies and legislation including the Civil Rights Act of 1964, Title VII, as amended, and the Minnesota Human Rights Act.