DME Sales & Service Specialist

DME Sales and Service Specialist
DME
1.0 FTE, 80 Hours a Pay Period
Days, Hours between 8 am - 5 pm
Weekends: No Weekends
Holidays: Occasional
Telecommute Available: No
*Starting Pay Between $17.91 - $22.39 Based on Experience

Position Overview:

The DME Sales and Service Specialist is responsible for the sales, service, delivery, and education of durable medical equipment to the customers of Winona Home Medical.  

Essential Duties & Responsibilities:

• ​Assist patients in the selection of available DME products.
• Demonstrate and explain DME equipment for in-home use and obtain appropriate. documentation. Complete pick-up and sanitation of equipment as needed.
• Perform maintenance and repair of DME products per manufacturer’s guidelines.
• Assemble equipment and stock retail sales floor.
• Assist with the DME order intake process.
• Contact eligible patients for monthly/quarterly resupply orders.
• Perform POS transactions, along with opening and closing duties.
• Answer customer inquiries and process patient payments via phone and walk-ins.
• Other job duties as assigned.

Supervisory Responsibilities:

No direct reports

Skills and Experience:

Required:

• High School Diploma or Equivalent
• Effective interpersonal, time management, and organizational skills
• Excellent customer service skills
• Basic computer skills: Microsoft Office (Word, Excel, Outlook, etc.)

Preferred:

• Associate’s Degree in a related field of study
• Previous sales experience
• Experience in DME products and services

Summary of Benefits at Winona Health:

At Winona Health, we are dedicated to offering a comprehensive and affordable benefits package for our employees and their families. While benefits may vary based on employment classification and job status, the following key benefits are available: 

Health Insurance: Options for medical, dental, and vision coverage, as well as mental health support and wellness incentives 
Income Protection: Short and long-term disability, plus additional benefits like accident, critical illness, hospital indemnity, legal assistance, and identity protection plans
Retirement Planning: Access to a 403(b) retirement plan with employer contributions once eligibility requirements are met
Work/Life Balance: Flexible scheduling, paid time off, and earned sick time to support personal well-being 
Education & Development: Paid training, tuition reimbursement, scholarships, and sponsored seminars to foster both personal and professional growth 
Employee Discounts: Special offers with local businesses, including the YMCA and cell phone providers

For more details or specific information, visit our website or contact Human Resources

Internal Applicant Policy:

It is the policy of Winona Health to work with employees in an equitable fashion regarding promotions, transfers, and position reclassifications.
 
Any employee wishing to apply for another available position at Winona Health must submit an application for consideration through the internal application portal. Employees requesting to change positions should have successfully completed at least six (6) months in their current position. Employees currently in the formal disciplinary process may be required to meet with the Director of Human Resources to determine eligibility to request transfer. The employee’s past performance, experience, training and qualifications will be considered in transfer/hiring decisions. Consideration for transfer or promotion is not a guarantee of transfer or promotion. Employees may be given a chance to interview for a position when they meet the minimum position qualifications.

Disclaimer:

Winona Health is an equal opportunity employer. Winona Health does not refuse to hire, discharge, or discriminate against a person with respect to tenure, compensation, terms, upgrading, conditions, facilities, or privileges of employment because of race, color, creed, religion, sex, age, national origin, marital status, genetic information, status with regard to public assistance, membership in a local discrimination commission, sexual orientation, disability, veteran status, or any other prohibited basis of discrimination under applicable local, state, or federal law. Winona Health does not tolerate retaliation against any employee, patient/resident, physician, or other individuals pursuing concerns regarding Civil Rights issues. Winona Health adheres to ALL pertinent governmental policies and legislation including the Civil Rights Act of 1964, Title VII, as amended, and the Minnesota Human Rights Act.

Salary : $18 - $22