Clinic Assistant - Sports and Orthopedics

Clinic Assistant
Sports and Orthopedics
1.0 FTE, 80 Hours a Pay Period
Day Shift, Hours between 8:30 am – 5:00 pm
Weekends: No
Holidays: No
Telecommute Available: No

Position Overview:

The Clinic Assistant is responsible for the care of the clinic patients under the direction of the RN or the provider. The Clinic Assistant is responsible for departmental clerical and inventory management duties. This role will manage office supply and equipment inventory in a fiscally responsible manner. The position requires excellent organization skills, good communication skills and the ability to multitask. Patient information will be entered in the EMR. Contacts patients based on direction from nursing staff or providers. Receives and logs patient messages into the EMR for nursing staff actions. Other duties include but are not limited to coordinating appointments (referrals, follow-ups, and prior authorizations) with other departments and/or facilities and ensuring appropriate materials are available; supports CSI initiatives; scheduling patients and supports providers on a continuous basis.

Essential Duties & Responsibilities:

• Responsible for inputting all applicable data into the electronic medical record (EMR) (Cerner).
• Performs appropriate documentation and assists with work comp, prior authorizations, etc. for continuation of patient care.
• Coordinates schedules, procedures, and supplies.
• Responsible for coordination of care for patients on Specialty Clinic provider schedules.
• Schedules procedures or diagnostic studies including prior authorization.
• Ensures nursing supplies are properly ordered and available.
• Maintains professional telephone etiquette when scheduling appointments for both incoming telephone calls and patients in person, following the set procedures according the specific department policies and/or physician templates.
• Determine next available appointment based on availability of providers and reschedule existing appointments based on provider changes or from patient cancellations. Also responsible for completing work queues in scheduling system for specialty care departments.
• Receives and logs patient messages into Power Chart office for nursing staff in a timely Requires staff to collect all necessary information from patient to ensure triage staff receive accurate information. Staff will return calls to patients based on return messages from nursing staff.
• Active in daily assessment of work to support Specialty Care CSI quality improvement work and processes.
• Performs other office staff duties as needed, including but not limited to faxing, filing, copying, and covering other staff breaks and lunches.
• Other duties as assigned.

Supervisory Responsibilities:

No direct reports

Skills and Experience:

Required:

• High School Diploma or Equivalent
• 1 – 3 years of customer service, reception, or business experience 
• Good decision-making, communication, and organizational skills
• Ability to perform multiple tasks independently in a busy, ever-changing environment
• Basic computer skills: Word, Excel, Outlook, and Patient Information Database (Cerner)

Preferred:

• Post-secondary education in a related field
• Knowledge of medical terminology
• Previous scheduling experience in a clinic setting

Summary of Benefits at Winona Health:

At Winona Health, we are dedicated to offering a comprehensive and affordable benefits package for our employees and their families. While benefits may vary based on employment classification and job status, the following key benefits are available: 

Health Insurance: Options for medical, dental, and vision coverage, as well as mental health support and wellness incentives 
Income Protection: Short and long-term disability, plus additional benefits like accident, critical illness, hospital indemnity, legal assistance, and identity protection plans
Retirement Planning: Access to a 403(b) retirement plan with employer contributions once eligibility requirements are met
Work/Life Balance: Flexible scheduling, paid time off, and earned sick time to support personal well-being 
Education & Development: Paid training, tuition reimbursement, scholarships, and sponsored seminars to foster both personal and professional growth 
Employee Discounts: Special offers with local businesses, including the YMCA and cell phone providers

For more details or specific information, visit our website or contact Human Resources

Internal Applicant Policy:

It is the policy of Winona Health to work with employees in an equitable fashion regarding promotions, transfers, and position reclassifications.
 
Any employee wishing to apply for another available position at Winona Health must submit an application for consideration through the internal application portal. Employees requesting to change positions should have successfully completed at least six (6) months in their current position. Employees currently in the formal disciplinary process may be required to meet with the Director of Human Resources to determine eligibility to request transfer. The employee’s past performance, experience, training and qualifications will be considered in transfer/hiring decisions. Consideration for transfer or promotion is not a guarantee of transfer or promotion. Employees may be given a chance to interview for a position when they meet the minimum position qualifications.

Disclaimer:

Winona Health is an equal opportunity employer. Winona Health does not refuse to hire, discharge, or discriminate against a person with respect to tenure, compensation, terms, upgrading, conditions, facilities, or privileges of employment because of race, color, creed, religion, sex, age, national origin, marital status, genetic information, status with regard to public assistance, membership in a local discrimination commission, sexual orientation, disability, veteran status, or any other prohibited basis of discrimination under applicable local, state, or federal law. Winona Health does not tolerate retaliation against any employee, patient/resident, physician, or other individuals pursuing concerns regarding Civil Rights issues. Winona Health adheres to ALL pertinent governmental policies and legislation including the Civil Rights Act of 1964, Title VII, as amended, and the Minnesota Human Rights Act.