Service Order Coordinator (Fort Wainwright)

WinnCompanies is looking for a Service Order Coordinator to join our military housing team at Fort Wainwright, AK.

In this role, you will be responsible for verifying the data integrity of service orders and employee time inputs, while ensuring that the correct materials and parts are assigned to work orders.

Please note that this position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Responsibilities

• Monitor service order schedule to ensure appropriate goals and targets are met. Complete follow-up scheduling such as parts hold, subcontract scheduling etc.
• Reschedule missed appointments, due to not-at-home or minor incidents. Complete after-hour call handling and work order processing. Monitor radio (where present).
• Complete preventative maintenance work order and internal work order processing. Complete pest control work order. Utilize the Yardi database to manage the service process. Ensure that all new and revised maintenance policies and information are implemented once received.
• Provide support to technicians and supervisors to support service order functions. Assist in employee timesheets (temp timesheet support, techs without mobile devices, etc.).
• Provide support for technicians/supervisors for "day-off" work order handling and rescheduling. Complete mobile device assistance. Assist supervisors.
• Ensure work orders are coded and classified correctly. Verify that labor and parts entries are entered on all work orders. Reconcile service hours in Yardi.
• Maintain schedule for team changes. Modify the schedule settings based on ATO, sick time, team meetings, and training. Ensure that the technician skill sets are accurate and current. Ensure the on-call schedule and site information is accurate and up to date on the Teams sites for the Dispatch team to utilize. Serve as the primary liaison between the site and the dispatch team to ensure smooth communication and operations.
• Monitor and address open work orders using the Open WO Analysis Report on a daily basis. Provide the DOM and Maintenance Managers with the informational resources required to make informed decisions about the daily operations.
• Make recommendations for solutions and ensure solutions are implemented by appropriate staff. Review reports to look for inaccuracies and spot trends. Ensure daily goals of the project are being met. Monitor data integrity through various methods and assists staff with corrections, as well as identifying steps to avoid future errors.
• May generate or receive service order contracted purchase orders.

Requirements

• High school diploma or GED equivalent.
• 1-3 years of relevant work experience.
• A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Basic knowledge of residential maintenance and construction.
• Experience with computer systems, particularly Microsoft Office.
• Excellent customer service and organizational skills.
• Solid verbal and written communication skills.
• Superb attention to detail.
• Ability to manage multiple assignments and tasks.
• Ability to work with a diverse group of people and personalities.
• This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Preferred Qualifications

• Bachelor's degree in business management or another related field.

Our Benefits:

Regular full-time US employees are eligible to participate in the following benefits:

• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
• To learn more, visit winnbenefits.com

Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. 

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. 

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300 team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.

If you are a California Resident, please see our Notice of Collection here.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.