Part-Time Resident Services Coordinator (Wollaston Manor)

WinnCompanies is looking for a Part-Time Resident Services Coordinator to join our team at Wollaston Manor, a 164-unit senior living resindential community located in Quincy, MA.

In this role, you will assist the planning, coordinating, and implementation of resident programs within our affordable housing communities. The ideal candidate will also be responsible for supervising all activities in the pool area of the property and ensuring the safety and well-being of patrons by preventing and responding to emergencies

Please note that the pay range for this position is $24.00 to $26.00 per hour, depending on experience. Please note that this is a part-time position, which is not eligible for Winn benefits and will work 20 hours per week.

The selected candidate will typically work: Monday through Friday, from 11:00 AM to 3:00 PM.

Responsibilities

• Welcome new residents, explain the program and provide community resources, programs and services upon move-in.
• Identify need for assistance and educate residents on available resources.
• Provide referrals between residents and local agencies.
• Develop working relationships with the local service providers in the community and collect resource material.
• Remain up to date with available community resources, federal, state and local programs.
• Work with the property management team to identify residents who need assistance.
• Promote educational and wellness activities for residents while building a sense of community.
• Encourage residents’ self-advocacy and empowerment in meeting their social, psychological, physical, economic and other needs.
• Collaborate in the facilitation of resident meetings, community organizing and social/recreational activities.
• Implement appropriate programming.
• Prepare outreach materials for upcoming events.
• Develops and publishes property newsletter.
• Conducting regular checks to verify that all guests have appropriate access to the pool area.
• Enforce the property's rules at all times for use of and activity in and around the pool, including wearing appropriate attire and ensuring that food and beverages are not brought into the pool area.
• Control the number of people in the pool at any given time to ensure that the pool is not overcrowded.
• Monitoring the pool area to ensure safety and promptly addressing any concerns.
• Delivering excellent customer service to enhance the experience of residents and guests.
• Identifying and reporting any maintenance issues or hazards in the pool area.
• Keeping the pool and surrounding areas clean and well-maintained.
• Assisting in various community tasks to support the overall operations.
• Responsible for opening and closing the pool area.
• Self-motivated attendant experienced in initiating positive outcomes for all guests.
• Committed to supporting patrons and enticing visitors to enjoy attractions.
• Dedicated to safety precautions and promoting positive environment.
  
  

Requirements

• High school diploma or GED equivalent.
• 1-3 years of relevant work experience.
• A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Knowledge of food pantry services and client support.
• Experience with housing authority paperwork and documentation.
• Proficiency with web-based applications and computer systems such as Microsoft Office Suite.
• Excellent telephone and oral communication skills.
• Ability to make decisions and solve problems.
• Ability to manage multiple assignments and tasks effectively.
• Ability to work with a diverse group of people and personalities.
  
  

Preferred Qualifications

• 1-3 years of customer service and administrative experience.
• Proficiency in RealPage, OneSite or other property management software.
  
  

About Us

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300 team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.

If you are a California Resident, please see our Notice of Collection here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Internal candidates, please apply here: Internal Careers Hub