What are the responsibilities and job description for the Hotel Front Office Supervisor position at Winnavegas Casino Resort?
JOB SUMMARY:
Responsible for reconciling hotel paperwork, posting to guest accounts, closing the day, greeting all guests in a pleasant, courteous and enthusiastic manner while registering guest information and settling guest accounts for the Hotel.
JOB DUTIES: This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
1. Monitor payroll hours and reports.
2. Select train, supervise, schedule, develop, discipline, and counsel employees according to Company policies and procedures.
3. Assist the management in the front office operations to achieve guest satisfaction, quality service, and compliance with company policies and procedures.
4. Attend meetings as well as schedules and conduct departmental meetings.
5. Coordinate with sales and/or marketing the arrival and departure of all tour and organized groups.
6. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.
7. Monitor and maintain the front office systems and equipment.
8. Communicate both verbally and in writing to provide clear direction to staff.
9. Interact positively with guests and take action to resolve problems to maintain a high level of guest satisfaction and quality.
10. Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
11. Assist in the daily maintenance of room inventory status.
12. Maintain all front desk related equipment and supplies are stocked.
13. Perform other duties as assigned.
AUTHORITY AND SUPERVISORY CAPACITY Possesses authority needed to accomplish 1-13 above.
EDUCATION/EXPERIENCE REQUIREMENTS
1. High school diploma or GED required.
2. Associate’s or Bachelor’s in Business or related field preferred and/or 2 years prior supervisory experience within a hotel front office/hospitality setting.
3. Prior cash handling experience preferred.
4. Effective communication skills required.
5. Computer experience preferred.
CONDITION OF EMPLOYMENT
1. Must have a telephone.
2. Must be able to obtain and maintain a gaming license.
3. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.
Salary : $16 - $23