Director Operations I (Fort Wainwright)

WinnCompanies is searching for a Director of Operations I to join our military housing team at Fort Wainwright, KY.

In this role, you will be responsible for maintaining and coordinating the daily activities of operations in each community, leasing office, and regional office. You will also oversee community managers, leasing managers, and the property operations team. 

This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility. 

Additionally, the selected candidate will typically work: Monday through Friday, from 8:00 AM to 5:00 PM. This role requires availability for on-call activity during off-hours for urgent needs.

Responsibilities: 

• Responsible for ensuring that all WinnHousingServices (WHS), Centinel and military partner policies, procedures, standards and reporting requirements are effectively communicated to all employees, adhered to and properly implemented, as well as complying with all company, local, state and federal safety, environmental and other applicable laws and regulations. 
• May be responsible for duties of Director of Property Management (DPM), Marketing Manager, Community Manager or Leasing Manager in their absence or as required, as well as providing assistance in achieving and maintaining budgeted occupancy goals, and adhering to the approved PBBP. 
• Resolve and address resident complaints, disputes and other issues, in a prompt and courteous manner. Primary escalation point for community management operations. Analyze resident feedback and address as needed. 
• Ensure quality of work of all activities including oversight and management of property operations, primarily relating to Community operations and communication. 
• Maintain community curb appeal, control expenditures and monitor resident activities. 
• Manage human resources functions for community operations including recruiting, selection, orientation, training, performance evaluation, incentive programs to maintain a qualified workforce. 

Requirements: 

• High school diploma or GED equivalent. 
• 5-8 years of relevant work experience. 
• 3-5 years of supervisory experience. 
• 3-5 years of real estate, property management, or maintenance experience. 
• A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy. 
• Advanced skills with various computer systems, particularly Microsoft Office. 
• Excellent customer service and organizational skills. 
• Outstanding written and verbal communication skills. 
• Superb attention to detail. 
• Ability to multi-task in a fast-paced office environment. 
• Ability to work with a diverse group of people and personalities. 
• This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility. 

Preferred Qualifications: 

• Bachelor's degree. 
• Prior military housing experience is strongly preferred. 
• Experience with Yardi, RealPage, or other similar industry software.