Data and System Support Analyst

WingSwept is an employee-owned company seeking a Data and System Support Analyst within our application development division, to provide technical support for our Case Management and Tracking System (CMTS) across both cloud-hosted and on-premise deployments. This position combines system administration, data analysis, and customer support to ensure reliable operation of CMTS for government agencies investigating fraud and abuse. Compensation for this position includes a competitive base pay and excellent benefits, including employee stock ownership, profit sharing, and a fully-vested 401(k) with matching contributions.

Primary Responsibilities

• System Administration & Support
• Monitor and maintain CMTS hosting environments in AWS/ECS (Linux/Docker containers)
• Support on-premise Windows server deployments of CMTS Service
• Perform OS patching, server setups/tagging, and backup configurations
• Conduct backup and restore testing (daily/weekly tasks)
• Install and manage SSL certificates
• Perform CMTS installations and updates for hosted and on-premise clients
• Connect to Linux bastion hosts for file-based management tasks
• Troubleshoot Windows server issues and analyze application logs
• Add new hosted clients to Terraform infrastructure configurations
• FedRAMP Compliance & Security
• Execute daily, weekly, and monthly FedRAMP compliance tasks
• Conduct security vulnerability scans and remediation
• Perform security audits and monitoring
• Work collaboratively with the Configuration Control Board to reduce
  
  

risk

• Data Analysis & Reporting
• Develop custom reports for clients (Excel XML with SQL queries)
• Perform database queries to investigate issues and analyze data
• Support data migrations and test migrations
• Assist with data entry tasks for internal and external projects
• Documentation & Process Improvement
• Document customer configurations and management procedures
• Maintain internal processes and procedures documentation
• Update knowledgebase for team continuity
• Identify process improvements and automation opportunities in AWS
• Provide technical architecture recommendations
• Customer Support
• Handle technical support for internal and external customers
• Troubleshoot escalated customer issues
• Review logs and perform SQL queries to diagnose problems
• Configure properties files for customer environments
• Ensure service levels meet SLA expectations
• Work with team to provide technical specifications for customer service
  
  

issues

• Additional Responsibilities
• Project management of short-term and complex projects
• Investigate new technologies for internal and client use
• Act as an engineering resource across all team functions
• Identify and escalate risks for mitigation
• Maintain confidentiality of client data and sensitive information
  
  

Minimum Requirements

• Each WingSwept employee is expected to adhere to our core values of being Honest, Eager, Accountable, Respectful, and a Team Player in all their interactions
• Must be able to pass both Department of Defense and corporate criminal background checks and drug test. US citizenship is required
• High school diploma, secondary education preferred
• Strong SQL skills for database queries and custom report development
• Three years of IT or related experience
• Good verbal and written communication skills for daily interactions with employees and customers
• Strong analytical and problem-solving skills
• Ability to provide leadership and mentorship to others and lead by example
  
  

If this sounds like a good fit for you, please apply today!

Equal Opportunity Employer M/F/Disabled/Veteran