Team Member

Team Member

As a Team Member at Wingstop, an individual will be cross-trained to handle both guest service and kitchen operations. They will take and give out orders, prepare quality food that is consistent day-to-day, and be quick and efficient in communicating with the entire crew to ensure guests get their orders on time. This individual must balance their cash drawers, listen and solve customer queries, and cook/sauce wings to perfection. The individual has to be an ideal team player as this is a very fast-paced and strenuous job, which requires him/her to be in the good books of everyone, including the guests. They must be able to successfully focus on their job in a calm, yet efficient manner, ensuring that each guest has a positive, long-lasting impression of their Wingstop experience.

Essential Duties & Responsibilities:

• Greet and welcome customers entering the restaurant and calling into the restaurant.
• Place orders for customers in-person and over the phone; upsell and maintain knowledge of menu and sauce descriptions, along with new items and promotions.
• Accurately process cash, credit card, and gift card transactions; verify age for alcohol purchases.
• Cook and prepare Bone-In Wings, Boneless Wings, Boneless Strips, and Fries in the proper fryers and baskets.
• Quickly scan and comprehend order tickets to accurately count the items needed for each order.
• Coordinate the cooking time of all proteins and sides with the corresponding timers to ensure order freshness.
• According to Wingstop standards; Sauce, Season, and package all orders.
• Verify that all wings are presentable and double-check all orders for accuracy before giving the order to the customer.
• Balance the register at the end of the shift and deliver the amount before the next shift.
• Filter and freshen the fryer shortening daily, following all safety procedures and using proper safety equipment.
• Practice safe handling and cooking procedures by following all safety and sanitation guidelines; promote safety in the workplace.
• Assist in maintaining a clean workplace; keep both the Front of House (FOH) and kitchen clean and stocked throughout the shift.
• Receive and handle complaints from customers and guide them to the manager if the problem is beyond the scope of duties.
• Immediately notify Manager on Duty of all safety, sanitation, or employee issues.
• Maintain a professional and presentable appearance according to the company’s Uniform Standards.

Key Skills/Abilities:

• Computer literate and comfortable using computerized register (POS) systems.
• Possess great cash handling skills and a strong work ethic.
• Professional, polite, and reliable even when under stress; maintains a calm and tactful demeanor.
• Guest service mentality with an outgoing personality and excellent interpersonal skills.
• Well organized and detail-oriented; manages multiple timelines with a sense of urgency.
• Must have integrity, honesty, and accountability.
• Ongoing learner who exhibits curiosity and an interest in cross-training and self-improvement.

Disclaimer:

The job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

What began as a small buffalo-style chicken wing restaurant in Garland, Texas, continues to soar to great heights. Today there are more than 1,500 restaurants open across the United States, Mexico, Colombia, Panama, Singapore, Indonesia, Malaysia, UK and the United Arab Emirates.Wingstop quickly became a fan favorite when we first opened our doors in 1994. Our proprietary recipes, outstanding food and superior customer service created a demand that could only be satisfied by more locations. And in 1997 we began offering franchises. Today we are one of the fastest-growing concepts in the country, attracting top entrepreneurs and operators with the drive and passion to own their own business.

Pay: $20.00 per hour

Work Location: In person

Salary : $20