Shift Leader

Position Title: Shift Leader

Reports To: Restaurant Manager

This is a Dual Brand Location, meaning, this building provides Dunkin' and Jimmy John's to the Aurora community. Employees may be cross-trained between the brands.

Overview:

Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback. 

  Responsibilities Include:

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Complete shift deployment plans for shifts to ensure positions are adequately supported
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coach restaurant team members to do the same
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
• Monitor employee attendance, punctuality, and adherence to company policies.

Education/Experience: 

• Basic computer skills
• Fluent in spoken and written English or the local language in which you serve.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies:

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20lbs (if applicable)
• Wearing a headset
• Working in a small space

Each franchise organization is an independent employer and thus responsible for making its own recruiting, hiring, and employment-related decisions. These materials and resources are optional for franchisees, and nothing in these materials and resources should be construed as the franchisor being involved in or having control over a franchise employee’s essential terms and conditions of employment. Specific employment-related questions should be directed to your franchise organization’s legal counsel or other professional advisor.  

Welcome to Wingstop.
What started as a small wing restaurant in Garland, Texas back in 1994 has grown into a global brand with over 2,500 locations and we’re still climbing.
Why? Because we do a few things better than anyone else:
We bring bold, unforgettable flavor
We serve high-quality food, fresh and never faked
And we create an experience that keeps guests coming back
At Wingstop, we’re not just in the wing business we’re in the flavor business.
For over 30 years, we’ve been perfecting our craft. From our proprietary recipes to the way we serve every guest, everything we do is built around one mission:
To Serve the World Flavor.
That means every order matters. Every guest matters. Every role on the team matters.
When you join Wingstop, you’re stepping into a brand known for:
• High standards
• Strong culture
• Consistent execution
• And teams that show up ready to win

Salary : $17 - $18