What are the responsibilities and job description for the General Manager position at Wingstop?
Wingstop – Vibe Restaurants is seeking a General Manager to lead our team and oversee all day-to-day restaurant operations. As the GM, you will be accountable for financial results, upholding policies and procedures, and leading the restaurant team. This is an exempt, full-time position, and you will report to the Area Operations Coach.
We're looking for an experienced leader who can protect our brand, drive sales, and maintain the highest service standards.
Key Responsibilities:
- Restaurant Operations: You will own all aspects of the restaurant's operations, including facilities management, cash handling, organization, cleanliness, and sanitation. This includes ensuring guest satisfaction and a sense of urgency with speed of service.
- Staffing & Development: You will be responsible for the entire employee life cycle, from recruiting and training new team members to developing restaurant managers. This includes writing performance plans and conducting regular check-ins.
- Financial Performance: You will be accountable for the store's profitability and will drive top-line sales through local store marketing and community engagement. You will also be responsible for inventory management, ordering, and labor management.
Qualifications & Requirements:
- Education & Experience: A high school diploma or equivalent is required, with a college degree being preferable. You must have two to four years of supervisory experience in food service.
- Skills: You must be at least 18 years old. We are looking for someone with strong organizational, leadership, and communication skills who can identify and solve problems. You should have a thorough knowledge of food preparation, catering, and planning, as well as a general knowledge of computer functions like Word and Excel.
Physical Demands & Work Environment
This is a fast-paced role that requires you to frequently stand and walk, and occasionally stoop, kneel, and crouch. You must be able to lift and/or move up to 50 pounds. The work environment is moderate to loud and may include evenings, weekends, and holidays. You should also be able to withstand changes in temperature, occasional smoke, steam, and heat in a confined area.