What are the responsibilities and job description for the Director of Operations position at Wingstop?
Wing Stop is seeking a dynamic and results-driven Director of Operations to lead and oversee the performance of a regional group of fewer than 10 restaurants. This leader will be responsible for ensuring operational excellence, driving sales and profitability, fostering a culture of people-first leadership, and maintaining high standards in customer service, quality, and compliance.
Key Responsibilities:
- Operational Leadership:
- Provide strategic oversight and operational leadership for a small portfolio of Papa John’s restaurants, ensuring consistent execution of brand standards, processes, and company goals.
- Team Development & Performance:
- Lead, coach, and develop General Managers and their teams. Build a strong leadership pipeline by mentoring high-potential talent and maintaining high team morale and engagement.
- Customer Experience:
- Champion a guest-first culture. Monitor customer satisfaction metrics and implement improvements to enhance service and delivery experiences.
- Financial Accountability:
- Drive profitability through effective P&L management, budgeting, labor control, and food cost management. Identify and act on opportunities to increase revenue and control costs.
- Compliance & Safety:
- Ensure all restaurants operate in compliance with Papa John’s standards, health and safety regulations, and local, state, and federal laws.
- Operational Efficiency:
- Monitor and optimize restaurant performance through data-driven analysis, store visits, and regular check-ins. Address underperformance with proactive action plans.
- Cross-Functional Coordination:
- Collaborate with marketing, HR, training, and supply chain teams to support local store initiatives and roll out corporate programs effectively at the store level.
Qualifications:
- 3-5 years of multi-unit restaurant leadership experience, preferably within QSR or Chicken concepts.
- Deep knowledge of restaurant operations, guest experience, and team development.
- Strong business acumen with hands-on experience managing P&Ls, budgets, and KPIs.
- Excellent communication, interpersonal, and conflict resolution skills.
- Passion for hospitality, team development, and operational excellence.
- Flexibility to travel regularly between store locations in the region.
What We Offer:
- Competitive salary performance-based bonuses
- Car allowance or mileage reimbursement
- Health and wellness benefits
- PTO and holiday pay
- Opportunity to grow with a supportive and people-focused franchise
- A chance to make a real impact in your local community
We're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started.
1997 saw the opening of our first franchised Wingstop location, and by 2002 we had served the world one billion wings. It's flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop - because it's more than a meal, it's a flavor experience.
Salary : $75,000 - $90,000
