What are the responsibilities and job description for the Cook position at Wingstop?
PURPOSE OF THE ROLE:
A Restaurant cook is responsible to prepare quality food that tastes great and is consistent from day to
day and follows Wingstop operational standards requirements. This position is critical to Wingstop
Restaurants; ensuring compliance with company standards in all areas of operation, including product
preparation maintaining the highest quality products and services are delivered to each customer; follows
and comprehends the importance of proper personal hygiene and sanitation procedures. The restaurant
cook must be able to successfully focus on their job in a calm, yet efficient manner. Every Team Member
is responsible for representing the culture and mission of Wingstop to Serve the World Flavor!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Guest Experience: Must have an outgoing and positive attitude in dealing with guests. Ensure that each
guest has a positive, long-lasting impression of the Wingstop experience. Handle all orders and inquiries in
a friendly and professional manner. Ensure that we provide a quality product to all guests with quick and
friendly service. Immediately notify the Manager of all guest issues or complaints. Resolve low level guest
issues with efficiency and a positive attitude.
Team Oriented: Must work well with others and support the Wingstop Team. Immediately notify the
Manager of all safety, sanitation or employee issues. Must have a proven ability to work well under
pressure and at a fast pace. Must listen well to team members and provide feedback. Must be willing to
assist all other positions when necessary.
Process Compliance: Ensure the safe handling procedures are followed at all times. Must have up-todate knowledge of all product and procedural changes. Responsible for opening and/or closing the
restaurant. Must be able to practice safe cooking procedures. Must quickly scan and comprehend the order
tickets. Accurately count the number of Bone-In Wings, Boneless Wings and Boneless Strips needed for
each order, portion them out to the correct sauce bowls, and cook and prepare them in the proper fryers
and baskets. Must be able to accurately coordinate the cooking time of Bone-In Wings, Boneless Wings
and Boneless Strips and fries with the corresponding timer. Must be able to Sauce, Season and package all
orders according to Wingstop standards. Filter and freshen the fryer shortening daily, following all safety
procedures and with proper safety equipment. Ability to thoroughly understand and follow instructions in
how to properly and safely use chemical cleaning products. Keep the interior and exterior of the restaurant
clean and staged.
ESSENTIAL SKILLS:
Guest service mentality; has a genuine desire to serve the customer
Maintains a calm, tactful demeanor when dealing with difficult situations
Manages multiple projects and timelines with a sense of urgency and follow-through
Well organized and detail oriented
Ongoing learner; exhibits insatiable curiosity and an interest in self improvement
Has an outgoing personality
Strong work ethic
Other duties as assigned
EDUCATION AND WORK EXPERIENCE REQUIREMENTS:
High School diploma preferred
Some hospitality experience preferred
Maintains regular and predictable attendance
Must be 18 years or older
Must have reliable transportation
A Restaurant cook is responsible to prepare quality food that tastes great and is consistent from day to
day and follows Wingstop operational standards requirements. This position is critical to Wingstop
Restaurants; ensuring compliance with company standards in all areas of operation, including product
preparation maintaining the highest quality products and services are delivered to each customer; follows
and comprehends the importance of proper personal hygiene and sanitation procedures. The restaurant
cook must be able to successfully focus on their job in a calm, yet efficient manner. Every Team Member
is responsible for representing the culture and mission of Wingstop to Serve the World Flavor!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Guest Experience: Must have an outgoing and positive attitude in dealing with guests. Ensure that each
guest has a positive, long-lasting impression of the Wingstop experience. Handle all orders and inquiries in
a friendly and professional manner. Ensure that we provide a quality product to all guests with quick and
friendly service. Immediately notify the Manager of all guest issues or complaints. Resolve low level guest
issues with efficiency and a positive attitude.
Team Oriented: Must work well with others and support the Wingstop Team. Immediately notify the
Manager of all safety, sanitation or employee issues. Must have a proven ability to work well under
pressure and at a fast pace. Must listen well to team members and provide feedback. Must be willing to
assist all other positions when necessary.
Process Compliance: Ensure the safe handling procedures are followed at all times. Must have up-todate knowledge of all product and procedural changes. Responsible for opening and/or closing the
restaurant. Must be able to practice safe cooking procedures. Must quickly scan and comprehend the order
tickets. Accurately count the number of Bone-In Wings, Boneless Wings and Boneless Strips needed for
each order, portion them out to the correct sauce bowls, and cook and prepare them in the proper fryers
and baskets. Must be able to accurately coordinate the cooking time of Bone-In Wings, Boneless Wings
and Boneless Strips and fries with the corresponding timer. Must be able to Sauce, Season and package all
orders according to Wingstop standards. Filter and freshen the fryer shortening daily, following all safety
procedures and with proper safety equipment. Ability to thoroughly understand and follow instructions in
how to properly and safely use chemical cleaning products. Keep the interior and exterior of the restaurant
clean and staged.
ESSENTIAL SKILLS:
Guest service mentality; has a genuine desire to serve the customer
Maintains a calm, tactful demeanor when dealing with difficult situations
Manages multiple projects and timelines with a sense of urgency and follow-through
Well organized and detail oriented
Ongoing learner; exhibits insatiable curiosity and an interest in self improvement
Has an outgoing personality
Strong work ethic
Other duties as assigned
EDUCATION AND WORK EXPERIENCE REQUIREMENTS:
High School diploma preferred
Some hospitality experience preferred
Maintains regular and predictable attendance
Must be 18 years or older
Must have reliable transportation
Benefits:
Employee Discounts, Free Lunch or Snacks, Vacation & Paid Time Off