What are the responsibilities and job description for the Cashier position at Wingstop?
Cashier
Description
A Restaurant cashier has the greatest perceived responsibility – direct guest contact. This position is critical to Wingstop; ensuring compliance with company standards in all areas of operation, including product preparation maintaining the highest quality products and services are delivered to each customer; follows and comprehends the importance of proper personal hygiene and sanitation procedures. The cashier is responsible to greet every guest when they arrive within 3-5 seconds, answering the phone, taking accurate orders, and delivering completed orders to the guest – all with a great attitude and a smile.
A Restaurant cashier has the greatest perceived responsibility – direct guest contact. This position is critical to Wingstop; ensuring compliance with company standards in all areas of operation, including product preparation maintaining the highest quality products and services are delivered to each customer; follows and comprehends the importance of proper personal hygiene and sanitation procedures. The cashier is responsible to greet every guest when they arrive within 3-5 seconds, answering the phone, taking accurate orders, and delivering completed orders to the guest – all with a great attitude and a smile.
Essential Duties and Responsibilities:
- Ensure that each guest has a positive, long lasting impression of the Wingstop experience
- Ensure that safe handling procedures are followed at all times
- Immediately notify the Manager on Duty of all safety, sanitation or employee issues
- Up-to-date knowledge of all product and procedural changes
- Direct all guest complaints to the Manager on Duty
- Open and/or close the Restaurant
- Assist all other positions when necessary
- Step in for Manager to oversee all aspects of restaurant management
- Greet all guests in a timely manner (3-5 seconds)
- Handle all orders and inquires
- Properly ring in all sales through the POS/register system
- Ask for add-on sales
- Collect payment
- Verify if the proper age requirements are met of all guests requests that involves alcoholic beverages
- Resolve low level guests issues with efficiency and a good attitude
- Keep the counter clean and stocked
- Clean the tables, chairs, doors, windows and dining room floor
- Maintain front trash can; clean exterior and empty trash cans
- Maintain bathrooms; clean and stock
- Restock front beer cooler
- Ability to thoroughly understand and follow instructions in how to properly and safely use chemical cleaning products
- Ability to work independently or minimum supervision Team Focus
- Brings issues or concerns to the attention of the supervisor; is willing to ask for help.
- Identifies and introduces new ideas and solutions to create efficiency in the operation.
- Represents the brand and department in a professional and polished manner at all times.
Requirements
- Guest service mentality; has a genuine desire to serve the guests
- Maintains a calm, tactful demeanor when dealing with difficult situations
- Manages multiple projects and timelines with a sense of urgency and follow through
- Well organized and detail oriented
- Ongoing learner; exhibits insatiable curiosity and an interest in self improvement
- Has an outgoing personality
- Strong work ethic
- Additional Information
- Regular and predictable attendance - Must be 18 years or older