What are the responsibilities and job description for the Area Operations Coach position at Wingstop?
Wingstop – Vibe Restaurants is seeking an Area Operations Coach to be responsible for all operations within an assigned "wing" of restaurants. This is a full-time exempt position that reports to the Director of Operations. We're looking for a leader who can ensure that all managers and team members work together to achieve the highest standards of productivity and operational excellence.
Key Responsibilities
- Financial Performance & KPIs: You will own the key performance indicators (KPIs) and financial performance for your wing. This includes leveraging company and corporate systems, conducting business meetings, and using coaching to improve restaurant performance. You will also be responsible for budgeting, forecasting, and holding General Managers accountable for their performance.
- People Development: You will support staffing and succession planning by advising on retention and turnover and helping to create and execute succession plans. You'll also support the development of managers to foster their personal and professional growth.
- Purposeful Planning: You will create a monthly calendar and spend a minimum of four days per week in restaurants, ensuring you visit all dayparts weekly (opening, mid, and night). You will also conduct in-person, bi-weekly one-on-ones with General Managers and two huddle calls per week.
Qualifications & Requirements
- You must be 18 years of age or older
- A high school diploma or equivalent is required, and a college degree is preferable
- Two to four years of multi-unit experience in food service is recommended
- We're looking for someone with strong leadership, communication, and organizational skills who can prioritize tasks, solve problems, and work effectively with limited supervision
- You should also have knowledge of catering, food preparation, and planning, as well as a general knowledge of computer functions like Word and Excel
Physical Demands & Work Environment
This is a fast-paced role that requires you to frequently stand, walk, and sit. You must be able to lift and/or move up to 50 pounds. The work environment is moderate to loud and can be hectic with occasional periods of big workloads. You should be able to withstand changes in temperature, steam, and heat in a confined area. You may also be required to work evenings, weekends, and holidays.