AGM – Assistant General Manager (Pay Range of 16$-18$)

We are seeking a highly skilled and motivated Assistant General Manager to join our team at Wingstop. As the Assistant General Manager, you will play a crucial role in supporting the General Manager in driving profitability, ensuring exceptional guest experiences, and managing a dedicated team. Your proficiency in Restaurant Profit & Loss Management and commitment to upholding operational excellence will contribute to the success of our restaurant.

Summary of Responsibilities:

Profitability:

• Assist in driving production of management and staff toward financial goals.
• Focus on income-producing activities and minimizing losses.
• Proactively contribute to sales growth through guest experience, staff development, and operations management.
• Track labor and food costs metrics on a daily basis.
• Manage cash expenditures, including payouts, repair costs, and inventory purchases.
• Attend mandatory weekly in-person and accountability Zoom meetings.

Operations:

• Enforce compliance with government regulations, employment laws, and Wingstop Restaurant Industries (WRI) policies.
• Optimize labor scheduling for managers and team members.
• Ensure complete and timely scheduling posted by Tuesday's close of business.
• Uphold Food and Health Safety protocols at all times.
• Ensure adherence to operational and brand standards, including proper shift changes, opening, and closing procedures.
• Ensure the store hours of operation are strictly followed.
• Maintain cleanliness and adhere to the cleaning schedule in alignment with QSC guidelines.
• Oversee timely completion of store repairs.

Quality Control:

• Ensure consistent quality product and product presentation meet WRI standards.
• Monitor product freshness and adherence to preparation guidelines.
• Achieve 95% or better accuracy in Quality Standards Inspections.
• Maintain the restaurant's cleanliness and well-maintained premises.
• Manage food orders and ensure all Food Quality Complaint forms are submitted to WRI.

Guest Experience:

• Motivate and lead team members to exceed guest expectations.
• Manage the guest experience through operations and promptly address guest issues and complaints.
• Work towards obtaining favorable guest experiences through effective problem-solving.
• Respond to all guest complaints within a 24-hour period.
• Foster a culture of guest interaction, engage in customer surveys with each visit.
• Contribute to the initiation and execution of local marketing initiatives.

Team Leadership:

• Assist in the recruitment and selection process to build an efficient and professional team.
• Guide new team members through the onboarding and training process.
• Ensure the team is up-to-date on all training procedures, including TWMgmt, HR, and Wing You.
• Provide coaching and feedback to Team Members to enhance capabilities and restaurant performance.
• Manage individual and team recognition to inspire and motivate the team.
• Conduct team meetings and evaluate Employee Performance.

Recognition & Retention Program:

• Drive a culture of appreciation, team support, and encouragement.
• Assist in identifying and recognizing Employee of the Quarter, incorporating into Quarterly Meetings.

Qualifications and Skills:

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required.
• Previous experience in restaurant management preferred.
• Proficient in Restaurant Profit & Loss Management.
• Strong leadership and organizational skills.
• Commitment to exceptional guest service.
• Flexibility to work evenings, weekends, and holidays.

If you are a driven and results-oriented professional with a passion for delivering exceptional guest experiences and leading a high-performing team, we invite you to apply for this Assistant General Manager position.