What are the responsibilities and job description for the General Manager - Wingstop position at Wingstop West Forth worth?
Company Benefits:
- BONUSES FOR ALL EMPLOYEES
- PTO
- FREQUENT PAY INCREASES
- ADVANCEMENT OPPORTUNITIES
- TUITION REIMBURSEMENT
- FLEXIBLE SCHEDULE
- EMPLOYEE DISCOUNTS
Duties & Responsibilities- Supervising that managers are using correct opening/closing procedures and are adhering to company and labor policies during their time with the managers.
- Oversee that the Managers and staff members are committing to their goal of order accuracy and exceptional guest service.
- Supervise and control managers daily and weekly inventory as well as chicken counts and waste.
- Ensure the management team controls their staff to ensure a professional, safe and orderly work environment.
- Making sure the managers deal with any customer complaint in the correct fashion and takes over if the problem is unable to come to a resolution.
- Help fill in a position while daily/ weekly cleaning schedules are met so the other manager on duty can delegate work out to the crew.
- Responsible for making weekly schedules and ensuring your labor goal is met.
- Responsible for labor percentages
- Responsible for ensuring daily inventory is completed on all shifts.
- Making sure all truck orders are being made appropriately to ensure it meets food cost goal.
- Responsible for taking of or approval of weekly inventory and ensures accurate record keeping with accurate cost of goods.
- Identifies and resolves issues with costs of goods discrepancies.
- Responsible for recruiting, orienting, training, assigning, scheduling team members.
- Responsible for all cash handling in store
- Works with the District Manager to manage performance, including coaching, counseling, and disciplining team members.
- Clearly communicates job expectations to the staff, plans, monitors, and reviews performance of employees; plans and reviews compensation actions; enforces policies and procedures.
- Performs regular restaurant inspections to ensure the team is meeting standards.
- Responsible for providing a great culture and environment within the staff.
- Responsible for correcting service issues with grace, courtesy and with the goal of cultivating happy, returning customers.
- Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations and maintaining security systems.
- Responsible for the development of all in store managers
Job Requirements:
- Experience with POS systems and cash registers
- Basic computer knowledge
- Good math skills
- Excellent communication skills
- Ability to effectively resolve complaints.
- Manger certificate is a plus.