What are the responsibilities and job description for the Manager, Restaurant Technology Operations position at Wingstop Restaurants Inc.?
Who We Are
We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.
What We’ll Need
Wingstop is seeking a results-driven Manager, Restaurant Technology Operations to oversee the performance, support, and continuous improvement of our restaurant technology ecosystem, including POS, back-office, and Smart Kitchen systems.
Reporting to Restaurant Technology leadership, this role is responsible for vendor management, incident resolution, system readiness, new product and promotional launches, operational communications, reporting, and restaurant technology deployments. The Manager will partner closely with Operations, Marketing, Digital Technology, Analytics, and external vendors to ensure restaurant technology platforms operate reliably and effectively across the system.
This role will also help shape the future of Restaurant Technology operations by improving processes, driving automation, enhancing operational reporting, and building scalable support capabilities that support the continued growth of the brand.
What You'll Do
No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.
You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.
You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.
You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.
You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.
Benefits
FLAVOR PERKS:
We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.
What We’ll Need
Wingstop is seeking a results-driven Manager, Restaurant Technology Operations to oversee the performance, support, and continuous improvement of our restaurant technology ecosystem, including POS, back-office, and Smart Kitchen systems.
Reporting to Restaurant Technology leadership, this role is responsible for vendor management, incident resolution, system readiness, new product and promotional launches, operational communications, reporting, and restaurant technology deployments. The Manager will partner closely with Operations, Marketing, Digital Technology, Analytics, and external vendors to ensure restaurant technology platforms operate reliably and effectively across the system.
This role will also help shape the future of Restaurant Technology operations by improving processes, driving automation, enhancing operational reporting, and building scalable support capabilities that support the continued growth of the brand.
What You'll Do
- Lead day-to-day operational support for restaurant technology platforms, ensuring system stability, performance, and issue resolution.
- Manage technology vendor relationships, service levels, escalations, and performance reviews.
- Serve as the primary escalation point for critical incidents and drive timely resolution across internal teams and external partners.
- Coordinate technology readiness for promotions, limited-time offers, menu updates, and new product launches.
- Oversee Smart Kitchen and KDS support, system enhancements, and operational improvements.
- Develop and maintain operational scorecards, KPIs, and reporting to provide visibility into system health, vendor performance, and support effectiveness.
- Lead restaurant technology readiness for new restaurant openings, transfers, and major system deployments.
- Manage hardware installation projects and lifecycle planning across the restaurant fleet.
- Partner with business stakeholders to communicate system updates, planned maintenance, and operational impacts.
- Develop and maintain documentation, runbooks, operational procedures, and support processes.
- Drive continuous improvement initiatives that enhance efficiency, scalability, and operational excellence across the Restaurant Technology function.
- Lead and develop team members while fostering a culture of accountability, collaboration, and continuous improvement.
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent combination of education and experience.
- 5 years of experience supporting restaurant technology, retail technology, or hospitality systems.
- Experience with POS, back-office, Smart Kitchen/KDS, or similar operational technology platforms.
- Proven experience managing technology vendors, service levels, escalations, and support operations.
- Experience coordinating system updates, promotions, menu changes, new product launches, or restaurant technology deployments.
- Experience developing operational reporting, KPIs, and performance scorecards.
- Familiarity with hardware deployments, new restaurant openings, and multi-location technology support.
- Experience using project management and documentation tools such as JIRA and Confluence.
- Working knowledge of networking, device management, and technical support processes.
- Experience working in Agile environments (Scrum, Kanban, etc.).
- Strong communication, problem-solving, and stakeholder management skills.
- Ability to manage operational priorities while driving continuous improvement initiatives.
- Experience with DevOps practices, automation, monitoring tools, or cloud environments (AWS).
- Experience in the restaurant or franchise industry.
No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.
You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.
You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.
You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.
You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.
Benefits
FLAVOR PERKS:
- Unlimited paid time off for exempt employees
- One paid volunteer day of your choice
- Competitive bonus structure for eligible roles
- Team member stock purchase plan
- Health savings or flexible spending account options
- 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
- Comprehensive medical, dental, and vision benefits
- Basic life and AD&D insurance provided
- Pet insurance
- Education Assistance
- Wellness reimbursement program
- Paid maternity and paternity leave
- Lunch provided every Tuesday and Thursday in office
- Discount on Wingstop gift cards
- Onsite game room