What are the responsibilities and job description for the Cashier - Washington position at Wingstop Restaurants Inc.?
Purpose Of The Role
A Restaurant Cashier has the greatest perceived responsibility – direct guest contact. The cashier is responsible for greeting every guest when they arrive within 3-5 seconds, answering the phone, taking accurate orders, and delivering completed orders to the guest, all with a great attitude and a smile. Every Team Member is responsible for representing the culture and mission of Wingstop to Serve the World Flavor!
Essential Duties And Responsibilities
Guest Experience: Must have an outgoing and positive attitude in dealing with guests. Greet all guests promptly. Ensure that each guest has a positive, long-lasting impression of the Wingstop experience. Handle all orders and inquiries in a friendly and professional manner. Ensure that we provide a quality product to all guests with quick and friendly service. Immediately notify the Manager of all guest issues or complaints. Resolve guest issues with efficiency and a positive attitude.
Team Oriented: Must work well with others and support the Wingstop Team. Immediately notify the Manager of all safety, sanitation, or employee issues. Must have a proven ability to work well under pressure and at a fast pace. Must listen well to team members and provide feedback. Must be willing to assist all other positions when necessary.
Process Compliance: Ensure safe handling procedures are always followed. Must have up-to-date knowledge of all products and procedural changes. Responsible for opening and/or closing the restaurant. Follow the cash management process, and properly ring in all sales through the POS system. Work to better the guest experience by asking for add-on sales that will complement their order. Keep the interior and exterior of the restaurant clean and staged.
Essential Skills
A Restaurant Cashier has the greatest perceived responsibility – direct guest contact. The cashier is responsible for greeting every guest when they arrive within 3-5 seconds, answering the phone, taking accurate orders, and delivering completed orders to the guest, all with a great attitude and a smile. Every Team Member is responsible for representing the culture and mission of Wingstop to Serve the World Flavor!
Essential Duties And Responsibilities
Guest Experience: Must have an outgoing and positive attitude in dealing with guests. Greet all guests promptly. Ensure that each guest has a positive, long-lasting impression of the Wingstop experience. Handle all orders and inquiries in a friendly and professional manner. Ensure that we provide a quality product to all guests with quick and friendly service. Immediately notify the Manager of all guest issues or complaints. Resolve guest issues with efficiency and a positive attitude.
Team Oriented: Must work well with others and support the Wingstop Team. Immediately notify the Manager of all safety, sanitation, or employee issues. Must have a proven ability to work well under pressure and at a fast pace. Must listen well to team members and provide feedback. Must be willing to assist all other positions when necessary.
Process Compliance: Ensure safe handling procedures are always followed. Must have up-to-date knowledge of all products and procedural changes. Responsible for opening and/or closing the restaurant. Follow the cash management process, and properly ring in all sales through the POS system. Work to better the guest experience by asking for add-on sales that will complement their order. Keep the interior and exterior of the restaurant clean and staged.
Essential Skills
- Guest service mentality: has a genuine desire to serve the guests
- Maintains a calm, tactful demeanor when dealing with difficult situations
- Manages multiple projects and timelines with a sense of urgency and follow-through
- Well organized and detail-oriented
- Ongoing learner; exhibits insatiable curiosity and an interest in self-improvement
- Has an outgoing personality
- Strong work ethic
- Other duties as assigned
- High School diploma preferred
- Some hospitality experience preferred
- Maintains regular and predictable attendance