What are the responsibilities and job description for the Shift Leader position at Wingstop - FWS?
Join Our Team
At GDLP Restaurant Group, we believe our people are just as important as our wings. We're committed to creating an environment where team members feel valued, challenged, and supported as they grow their careers. Whether this is your first job or your next leadership opportunity, you'll have the opportunity to learn, develop, and make an impact every day.
SHIFT LEADER
Lead Every Shift. Inspire Every Team.
Position Summary
As a Shift Leader at GDLP Restaurant Group, you'll help lead daily restaurant operations while creating a positive experience for both guests and team members. You'll support the General Manager and Assistant Manager by leading shifts, coaching team members, maintaining operational standards, and ensuring every guest receives exceptional service. This is an important leadership role that prepares you for future growth within our company.
What We're Looking For
- Positive attitude and leadership mindset
- At least 1 year of restaurant, retail, or leadership experience preferred
- Food Handler Certification
- Experience using a Point of Sale (POS) system preferred
- Strong communication and problem-solving skills
- Reliable attendance
- Available to support business needs
What You'll Do
- Lead daily shift operations and support restaurant performance.
- Coach and encourage team members during each shift.
- Lead by example and promote a positive team culture.
- Deliver exceptional guest service and resolve guest concerns professionally.
- Ensure food safety, cleanliness, and operational standards are maintained.
- Monitor ticket times and help deliver orders within quoted readiness times.
- Ensure safety procedures are followed to keep teams and guests safe.
- Support cash handling and ensure company procedures are followed.
- Assist with opening, closing, and shift changing responsibilities.
- Communicating restaurant needs and maintenance concerns management.
- Help train and develop new team members.
- Step into any position as needed to support the success of the restaurant.
What Makes You Successful
- You lead with integrity and respect.
- You communicate clearly and confidently.
- You remain calm in a fast-paced environment.
- You enjoy coaching and developing others.
- You solve problems quickly and effectively.
- You hold yourself and others accountable.
- You create a positive experience for guests and team members.
Training & Development
- Complete all required training.
- Successfully complete required certifications.
- Participate in ongoing leadership development.
- Continue building the skills needed for future management opportunities.
Physical Requirements
- Stand and walk for extended periods.
- Lift, carry, push, or pull up to 50 pounds, with or without reasonable accommodation.
- Frequently bend, reach, squat, twist, and kneel.
- Work in a fast-paced restaurant environment.
- Operate restaurant equipment safely.
Why You'll Love Working Here
Eligible team members may receive:
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Training
- Free Shift Meal
- Career Growth Opportunities
- Internal Promotion Opportunities
Grow With Us
At GDLP Restaurant Group, we believe great leaders are developed from within. The Shift Leader role is designed to prepare high-performing team members for Assistant Manager opportunities through hands-on leadership experience, coaching, and operational development.
Join Our Team
GDLP Restaurant Group is an independently owned and operated Wingstop franchisee. We are proud to be an Equal Opportunity Employer and are committed to creating an inclusive workplace where every team member is treated with dignity, respect, and provided equal opportunities to grow without regard to any protected status under applicable federal, state, or local law.