What are the responsibilities and job description for the Assistant Manager position at Wingstop - FWS?
Assistant Manager
As Assistant Manager, you will work closely with your General Manager and team to ensure the success of your Wingstop Restaurant. In this role you are preparing for, and developing to become, a future General Manager. You must convey the Wingstop culture to fellow team members and be a creative team player who is passionate about hard work, about having fun, and demonstrating sincere dedication to the success of the brand.
Qualifications/ Education/ Experience:
- 2 years of previous food service, retail, or restaurant supervisory experience preferred
- Food Handler Certification required.
- 6 months experience using a computer and register (POS) system.
- Meet restaurant operating policies and standards, including providing quality food products, cash handling and store safety and security, with or without reasonable accommodation.
- Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
- Available to work flexible hours that may include mornings, evenings, weekends, late nights and/or holidays.
Summary of Key Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
Responsibilities and essential job functions include but are not limited to the following:
- Responsible for assisting and supporting the General Manager in meeting store goals. Must be willing to assist all other positions when necessary.
- Assists in driving operational excellence by driving sales and controlling labor and food costs during shifts.
- Ensure the restaurant environment is always safe for both team members and guests; create the culture in the restaurant through respect, recognition, and reward.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Delivers excellent customer service to all customers by acting with a guest first attitude and connecting with the guest. Discovers and responds to guests needs.
- Assists in recruiting, selecting, orienting, training, assigning, scheduling team members, in partnership with the General Manager.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Assists General Manager in tracking inventory, order management, and ensuring accurate record keeping.
- Resolve guest issues with efficiency and a positive attitude.
- Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop’s company standards; ensure communication is passed across organization from the General Manager and District Manager to every team member in the restaurant.
- Use Company provided tools to coach, mentor and develop team members to ensure a high performing team; ensure all risk management issues are following company standards.
Required Knowledge, Skills and Abilities
- Guest service mentality has a genuine desire to serve the guests.
- Maintains a calm, tactful demeanor when dealing with difficult situations.
- Manages multiple projects and timelines with a sense of urgency and follow through.
- Strong written and verbal communication skills.
- Strong interpersonal skills and conflict resolution skills.
- Strong leadership skills and ability to manage, train, develop and motivate a diverse team that is highly engaged.
- Ability to problem solve and learn quickly.
- Ability to drive team cohesiveness and represent the culture and views of the brand.
Benefits:
Assuming all eligibility factors are met, you will be eligible for company benefits such as:
- Medical/Rx, dental, and vision insurance packages for full-time employees.
- Voluntary Life Insurance
- 401k- 4% match, 100%, at 90-days
- Paid Sick Leave
- Paid Vacation
- Daily Pay Employee Advance Program