What are the responsibilities and job description for the To-Go - Southwood Valley position at WINGS N MORE FRANCHISE GROUP?
Founded in 1987, Wings ‘N More has built a loyal following by combining quality ingredients, generous portions, and genuine Texas hospitality. We are on the hunt for top talent to come work and grow with us!
If your passion is giving amazing customer service while serving legendary food that is prepared fresh every order, let’s have a conversation as there has never been a better time to grow your career with us!
What You’ll Do
- Greet guests warmly and provide a friendly, professional welcome for all to-go orders, both in person and over the phone.
- Demonstrate excellent phone etiquette and clear communication skills when taking orders and answering guest inquiries.
- Possess strong menu knowledge to accurately take and place guest orders, including any modifications or special requests.
- Accurately use the restaurant’s POS system to place orders, process payments (cash, credit, or digital), gift card sales, and maintain basic math proficiency for handling transactions.
- Coordinate and manage takeout order pickups efficiently, including quoting accurate wait times to guests in partnership with restaurant managers.
- Communicate effectively with both kitchen (Back of House) and Front of House staff to ensure timely and correct order preparation.
- Organize and prioritize multiple orders simultaneously, ensuring accuracy and preventing delays or errors.
- Carefully package and check to-go orders for accuracy, maintaining strong attention to detail.
- Follow all food safety and sanitation procedures to maintain cleanliness and food quality standards.
- Support and exhibit teamwork across all departments to provide a seamless guest experience for all.
- Maintain positive guest relations by addressing questions or concerns professionally and ensuring every guest leaves with a positive impression, keeping in mind when to involve a member of the management team.
- Provide a satisfactory pickup experience for each customer, and a suitable parting remark.
Excellent customer service skills:
- Ability to work evenings, weekends, and holidays as needed.
- Friendly, team-oriented attitude with a focus on hospitality.
- Strong attention to detail, speed, and consistency under pressure.
Why Join Us
- Highly Competitive Wages based on Experience!
- 401k Eligible after working 1,000 hours in a six-month period
- Amazing career growth opportunities
- Ongoing training. You will never stop learning!