What are the responsibilities and job description for the Front Desk Receptionist position at Wingate Round Rock?
A Hotel Front Desk Agent serves as our guests’ first point of contact and manages all aspects of their accommodation.
- Must have open and flexible schedule- be able to work weekends, holidays, evenings and nights shifts as well.
- Task driven individuals, fast learner.
- Reliable transportation.
- Candidate must be able to handle cash payments
- Very good communication skills with the ability to handle complaints professionally.
- Must have computer skills and be able to operate hotel computer system, take calls, provide information and Transfer calls
Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.
Greet guests in a friendly manner and be able to work in a fast paced environment & ability to multi taskRegister guests and process guest and guide them to their assigned room and accommodate guest request
- Handle guest check in and check out properly
- Respond to clients’ complaints in a timely and professional manner
- Manage accurate accounting of all room
- Should be able to follow management instructions.
- Communication with hotel staff on status of guest rooms
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, or other large groups.
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Maintain neat and clean front desk area
- Other responsibilities as assigned
Job Type: Full-time
Pay: From $16.00 per hour
Pay: $15.00 - $16.00 per hour
Work Location: In person
Salary : $15 - $16