Concierge

Your Career. Your Calling. Our Commitment to Exceptional Care.

At Wingate Living, we're more than just senior living--we're builders of lifestyles, friendships, and communities you'll be proud to be part of. As a family-owned company with over 30 years of experience throughout Massachusetts and Rhode Island, we offer a unique blend of healthcare and hospitality through a full continuum of premier services.

Join us, and bring your passion, expertise, and heart to a team that truly values you.

Job Purpose

The Concierge provides outstanding service by assisting residents and guests with personal requests, information, and convenience services. This role combines front desk duties, including answering phones, managing inquiries, and coordinating resident services, with hospitality support to ensure an exceptional living experience. The Concierge also delivers packages to residents in a timely and courteous manner. This position plays a key role in creating a welcoming environment, ensuring smooth arrivals and departures, and supporting residents’ daily comfort and convenience.

Essential Duties And Responsibilities

Front Desk & Resident Services:

• Greet residents, guests, and visitors in a professional, courteous, and welcoming manner.
• Answer phones, direct calls, and respond promptly to resident and family inquiries.
• Provide information and assistance regarding community services, amenities, and local resources.
• Manage front desk operations, including visitor check-in, package handling, and recordkeeping.
• Deliver packages, mail, and other items to residents efficiently and courteously.
• Maintain confidentiality in accordance with HIPPA regulations.
• Direct Emergency Personnel coming into the building.
• Assists in the ordering, receiving, stocking and distribution of office supplies.
• Ensure copy machines and faxes have paper and are ready for use.
• Support residents and guests with carrying luggage, packages, or groceries as needed.
• Monitor and maintain cleanliness and order of the lobby, entryways, and valet areas.
• Communicate effectively with residents, visitors, and staff to ensure timely and efficient service.
• Respond promptly to special requests and anticipate resident needs whenever possible.
• Applies “5 Star” customer service approach in all aspects of job.
• Actively supports Wingate’s commitment to providing “5 Star” service on all quality objectives, with an emphasis on continual improvement.
• Adheres to all company policies, procedures, and standards of conduct.
• Reports to the appropriate managers any known or suspected violations of policy and procedures, regulations or standards of conduct.
• Performs additional duties as assigned.
  
  

Position Requirements

• High school diploma or equivalent (GED) required.
• 1 year of relevant experience and/or training preferred.
• Prior experience in hospitality, senior living, concierge, or customer service preferred.
• Strong interpersonal and communication skills.
• Professional appearance and demeanor.
• Ability to multitask and remain calm under pressure.
• Strong commitment to providing outstanding service to residents, families, and visitors.
• Strong organizational skills required.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Ability to work with Microsoft Office and other software programs. Demonstrated keyboarding skills require