What are the responsibilities and job description for the Front Desk Agent and Night Auditor position at Wingate by Wyndham?
We are seeking a hotel front desk agent that can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary corporate guest’s request with prompt courtesy. As a front desk agent, you’ll have many opportunities to brighten someone’s check-in.
As a front desk agent, you will
- Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
- Welcome and serve guests in person and over the phone every day.
- Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.
- Assist in the closing of daily work and posting correct daily totals.
- Perform any necessary minor maintenance when situations arise.
- Notify general manager and document situations when discrepancies arise. Follow up with supervisor for additional training.
- Perform inventory of marketplace.
- Clean common areas to ensure that the front desk area is nice and tidey.
**Fundamentals**
To be successful in this role, you must be proficient in English communication skills and be able to read, write and speak fluently. Spanish is a plus. You will regularly use a computer and different software. This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.
Front desk agent should be able to work any shift as needed. 7am to 3pm, 3pm to 11pm, 11pm to 7am.
Monthly Incentive Bonus
This job offers a monthly bonus incentive, which is based on hotel revenue and guest service scores.
How to Apply
Ask for Ms. Sonia Ruiz (GM), when submitting your resume or application in person at 2455 Trinity Drive, Los Alamos, NM (Wingate by Wyndham). Apply in person between 9 am and 4 pm or apply via really.
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $16 - $18