What are the responsibilities and job description for the Front Desk Agent position at Wingate by Wyndham Grand Prairie - Peoria, IL?
Wingate by Wyndham with Petersen Hotels at Grand Prairie, Peoria, IL is seeking friendly, customer service-driven individuals for our Front Desk Agent positions. Full-Time and Part-Time shifts available. Previous experience is a bonus, but not required. We offer flexible schedules based on job, school or childcare needs. On-site training available. This posting is for any and all shifts, that can be discussed at interview. Pay is based on credentials and experience.
THIS JOB POST IF FOR 2nd SHIFT [3PM-11PM]
RESPONSIBILITIES:
- Check in customers using computer programs and equipment and provide guests with directions to their room
- Inform customers of all on-site amenities and any relevant information that is needed to use them
- Handle and resolve guest complaints
- Invoice and bill guests for their stay and services used
- Communicate with guests to better understand their individual needs to provide them with the best service possible
THIS JOB POST IF FOR 2nd SHIFT [3PM-11PM]
BENEFITS
Petersen Hotels Benefits:
Competitive compensation based on experience
Holiday Pay
Optional medical, dental, vision insurance
Paid Time Off
Discounted Rates
Opportunities for Advancement
On-site Training Programs
Flexible Schedules
Career Stability
THIS JOB POST IF FOR 2nd SHIFT [3PM-11PM]
Do you have basic knowledge of computers? Do you have strong verbal and nonverbal communication skills? Are you an active listener to understand the individual needs of each customer? APPLY via Indeed, or at www.petersenhotels.com/careers or visit our hotel's Front Desk and request an application.
Petersen Hotels:
- Holiday Inn & Suites at the Hotels at Grand Prairie Peoria, 7601 N. Orange Prairie Rd, Peoria, IL 61615
- Hampton Inn & Suites by Hilton at the Hotels at Grand Prairie Peoria, 7806 N. Route 91, Peoria, IL 61615
- Wingate by Wyndham at the Hotels at Grand Prairie Peoria, 7708 N Route 91, Peoria, IL 61615
- Holiday Inn Express & Suites Morton, 140 E. Ashland St, Morton, IL 61550
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15