What are the responsibilities and job description for the Front Desk Agent position at Wingate by Wyndham-Destin?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for guest relations in a hotel environment. Bilingual or multilingual candidates are highly encouraged to apply.
Responsibilities
- Greet guests warmly upon arrival and provide assistance with check-in and check-out procedures.
- Manage reservations and handle guest inquiries via phone, email, and in-person interactions.
- Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
- Maintain knowledge of hotel services, local attractions, and events to provide guests with relevant information.
- Address guest concerns promptly and professionally, ensuring high levels of satisfaction throughout their stay.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Uphold the hotel's standards of cleanliness and organization at the front desk area.
Requirements
- Previous experience in hotel customer service is preferred.
- Strong phone etiquette and communication skills are essential for effective guest interactions.
- Ability to work 3-11 pm , including weekends as needed
- Bilingual or multilingual proficiency is a plus, enhancing our ability to serve diverse guests.
- Demonstrated ability to handle multiple tasks efficiently in a fast-paced environment.
- A commitment to providing outstanding guest services and fostering positive relationships with guests.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
People with a criminal record are encouraged to apply
Ability to Commute:
- Destin, FL 32541 (Required)
Ability to Relocate:
- Destin, FL 32541: Relocate before starting work (Required)
Work Location: In person
Benefits:
Health Insurance, 401K Plan, Employee DiscountsSalary : $26,494 - $35,984