What are the responsibilities and job description for the Remote customer service representative representative position at Wing?
About the Role
We are seeking a Customer Service Representative to join our team, who will be responsible for managing inbound and outbound calls, resolving customer concerns effectively and efficiently, building sustainable relationships with customer accounts through open communication, ensuring customer satisfaction in every interaction, maintaining accurate records of customer interactions, and following established communication procedures.
Key Responsibilities:
- Manage inbound and outbound calls to address customer inquiries and resolve issues in a timely and efficient manner.
- Build trust and rapport with customers through effective communication, active listening, and empathy.
- Maintain accurate records of customer interactions, including updates to customer accounts and files.
- Foster long-term relationships with customers by providing exceptional service and support.
What We Offer
We offer a competitive salary, paid training, and opportunities for growth and development. Our team is dedicated to delivering exceptional customer experiences, and we are looking for like-minded individuals who share our passion for providing outstanding service.
Requirements
To be successful in this role, you will need:
- A strong commitment to delivering exceptional customer service.
- Excellent communication and interpersonal skills.
- The ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- A high school diploma or equivalent required; bachelor's degree preferred.
